Customer Service Representative
3 days ago
The Customer Experience Agents are an integral part of the Contact Center team within the Communication & Related Services business unit.
This position is the primary interface with the customers on a daily basis through all methods of communication and handles routine customer interactions.
Key Responsibilities:
- Provide exceptional customer service and support to customers via phone, email, and chat
- Handle customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with the team to achieve business objectives and goals
- Stay up-to-date on product and service information to provide accurate and helpful responses to customers
Requirements:
- High School diploma or GED equivalent preferred
- Relevant customer service experience preferred
- Medical scheduling experience a plus
- Computer literacy required. Good telephone etiquette skills such as listening and empathy necessary
- Minimum age of 18 years is required
- Must have the ability to work a flexible work schedule (including nights, weekends and holidays)
Perks and Benefits:
- Competitive pay, starting at $16
- Paid time off
- Medical, dental, vision, & prescription drug coverage, including virtual physician available 24/7/365
- Education assistance, training, and advancement opportunities
- 401(k) plan w/company match
- Much more
About Us:
Stericycle is a leading provider of solutions and services that protect the environment, people, and public health.
We deliver innovative solutions that make a difference in people's lives, communities, and our planet by protecting their health and well-being.
Our team in North Richland Hills takes pride in connecting people to healthcare by partnering with healthcare facilities and providing services on their behalf.
Why Work with Us:
- Make a difference in people's lives by providing exceptional customer service
- Grow your career with opportunities for advancement and professional development
- Enjoy a competitive compensation and benefits package
- Work in a dynamic and supportive team environment
Disclaimer:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person.
This document does not create an employment contract, implied or otherwise.Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.
To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
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