Bilingual Customer Service Representative
3 days ago
Stericycle is a leading provider of environmental solutions and services that protect people, communities, and the planet. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being. We're committed to creating a more sustainable, shared future.
Position Purpose:
As a Work from Home Spanish Bilingual Customer Experience Agent, you will be an integral part of our Contact Center team within the Communication & Related Services business unit. This role is the primary interface with customers on a daily basis through all methods of communication and handles routine customer interactions.
This is a fully remote, work from home Customer Service opportunity that requires excellent communication skills, a strong desire to help people, and the ability to remain calm in stressful situations.
Key Job Activities:
- Provide exceptional customer service through various communication channels, including telephone, email, chat, and video.
- Actively participate in Customer Experience Agent training as a new hire and ongoing for new clients.
- Handle basic customer care/answering service/donor calls based on training guidelines and responds according to specific guidelines within a prepared script or template.
- May handle multiple client interactions, be cross-trained on different clients, or assigned a dedicated client.
- Contact Center accounts include data collection, order processing, appointment setting, information relaying, and electronically connecting clients and their callers.
- Maintain key performance indicators and acceptable performance levels to support the assigned customer base.
- Comply with Stericycle company policies and code of conduct.
- Maintain customer confidentiality as needed and required by HIPAA laws.
- Perform other duties and responsibilities as assigned.
Requirements:
- High School diploma or GED equivalent required.
- Relevant Customer Service Experience preferred.
- Computer literacy required. Good telephone etiquette skills, such as listening and empathy, necessary.
- Minimum age of 18 years required.
- Demonstrates a good working knowledge of Windows and Microsoft Office, in order to successfully navigate through the multiple computer systems.
- Must have the ability to work a flexible work schedule, including nights, weekends, and holidays.
- Demonstrates excellent customer service skills, a strong desire to help people, and the ability to remain calm in stressful situations.
- Demonstrates effective verbal and written communication skills.
- Demonstrates excellent problem-solving skills with the ability to listen, read, and interpret the critical content of inquiries.
- Demonstrates self-motivated and the ability to be productive and responsive in an unsupervised work environment.
- Demonstrates organizational ability with attention to detail and strong follow-up skills.
- Demonstrates the ability to establish good working relationships both internally and externally in a team environment.
Benefits:
Stericycle offers its employees a comprehensive benefits package, including a health care program, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan.
Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
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