Bilingual Customer Service Representative

3 days ago

Richland Hills, Texas, United States Stericycle Full time
About Us:
Stericycle is a leading provider of environmental solutions and services that protect people, communities, and the planet. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being. We're committed to creating a more sustainable, shared future.

Position Purpose:

As a Work from Home Spanish Bilingual Customer Experience Agent, you will be an integral part of our Contact Center team within the Communication & Related Services business unit. This role is the primary interface with customers on a daily basis through all methods of communication and handles routine customer interactions.

This is a fully remote, work from home Customer Service opportunity that requires excellent communication skills, a strong desire to help people, and the ability to remain calm in stressful situations.


Key Job Activities:

  • Provide exceptional customer service through various communication channels, including telephone, email, chat, and video.
  • Actively participate in Customer Experience Agent training as a new hire and ongoing for new clients.
  • Handle basic customer care/answering service/donor calls based on training guidelines and responds according to specific guidelines within a prepared script or template.
  • May handle multiple client interactions, be cross-trained on different clients, or assigned a dedicated client.
  • Contact Center accounts include data collection, order processing, appointment setting, information relaying, and electronically connecting clients and their callers.
  • Maintain key performance indicators and acceptable performance levels to support the assigned customer base.
  • Comply with Stericycle company policies and code of conduct.
  • Maintain customer confidentiality as needed and required by HIPAA laws.
  • Perform other duties and responsibilities as assigned.

Requirements:

  • High School diploma or GED equivalent required.
  • Relevant Customer Service Experience preferred.
  • Computer literacy required. Good telephone etiquette skills, such as listening and empathy, necessary.
  • Minimum age of 18 years required.
  • Demonstrates a good working knowledge of Windows and Microsoft Office, in order to successfully navigate through the multiple computer systems.
  • Must have the ability to work a flexible work schedule, including nights, weekends, and holidays.
  • Demonstrates excellent customer service skills, a strong desire to help people, and the ability to remain calm in stressful situations.
  • Demonstrates effective verbal and written communication skills.
  • Demonstrates excellent problem-solving skills with the ability to listen, read, and interpret the critical content of inquiries.
  • Demonstrates self-motivated and the ability to be productive and responsive in an unsupervised work environment.
  • Demonstrates organizational ability with attention to detail and strong follow-up skills.
  • Demonstrates the ability to establish good working relationships both internally and externally in a team environment.

Benefits:

Stericycle offers its employees a comprehensive benefits package, including a health care program, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan.

Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

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