Customer Service Representative

20 hours ago


Richland Hills, Texas, United States TEKsystems Full time
Job Description:

TEKsystems is currently hiring for a Member Service Representative to work in the Fraud and Digital Services Department. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.

Responsibilities:
  • Respond to inquiries and requests from members and other individuals in a 24/7 high volume contact center operation
  • Provide information regarding the company's products and services, demonstrating knowledge, active listening, and engagement methods to ensure optimal member experience and customer service
  • Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs, and/or other accounts
  • Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
  • Handle a call volume of calls daily

Qualifications:
  • High School Diploma/GED required
  • 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
  • Ability to work in a fast-paced high-volume call center environment
  • Willingness to help others and ability to navigate difficult conversations
  • Professional written and verbal communication skills
  • Strong computer knowledge and data entry/typing skills

Pay and Schedule:
  • 19.50/Hourly
  • Full-time, 40 hours per week, Monday-Saturday
  • Shift times available range between the hours of 1:00PM - 2:30AM

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. That's the power of true partnership. TEKsystems is an Allegis Group company.

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