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National Field Support Specialist
2 months ago
We are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.
Key Responsibilities- Support Field Technicians in troubleshooting and resolving service issues at customer locations
- Use technical and interpersonal skills to resolve internet, video, and telephone issues for customers
- Act as a traffic controller for our Field Technicians, enabling efficient and timely service
- Interface directly with customers to resolve their issues
- Working with a dynamic team to complete provisioning, device configuration, troubleshooting, and signal measurements
- Solving technical issues in real-time using the latest tech tools and programs
- The fast-paced environment, which makes each workday exciting and challenging
- Opportunities for growth through training, expanded education opportunities, and career progression
- High School Diploma or equivalent
- Technical skills: MS Office and computer literate
- Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn
- Schedule: Ability to work a variety of schedules in-office, including mornings, nights, weekends, overnights, and holidays
Spectrum is a dynamic and growing company that connects people to more. We offer a comprehensive benefits package, including competitive pay, paid training, and opportunities for growth and development. If you are a resourceful, adaptable, and eager individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.