National Field Support Specialist

4 weeks ago


Clearwater, Florida, United States SPECTRUM Full time

Role Overview

Spectrum is seeking a highly skilled National Field Support Agent to join our team. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations.

Key Responsibilities

  • Use technical and interpersonal skills to resolve internet, video, and telephone issues for customers
  • Work with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
  • Interface directly with customers to resolve their issues
  • Act as a traffic controller for our Field Technicians, enabling efficient and timely service

Requirements

  • High School Diploma or equivalent
  • MS Office and computer literate
  • Problem-solving, critical thinking, communication, adaptability, and willingness to learn
  • Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays

What We Offer

  • Dynamic growth opportunities
  • Learning culture with paid training, coaching, and education benefits
  • Competitive pay and retirement savings plan
  • Supportive teams and opportunities for growth and advancement

About Spectrum

Spectrum is a leading provider of telecommunications services, serving nearly 32 million customers in 41 states. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.



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