National Field Support Specialist
4 weeks ago
Role Overview
Spectrum is seeking a highly skilled National Field Support Agent to join our team. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations.
Key Responsibilities
- Use technical and interpersonal skills to resolve internet, video, and telephone issues for customers
- Work with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
- Interface directly with customers to resolve their issues
- Act as a traffic controller for our Field Technicians, enabling efficient and timely service
Requirements
- High School Diploma or equivalent
- MS Office and computer literate
- Problem-solving, critical thinking, communication, adaptability, and willingness to learn
- Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays
What We Offer
- Dynamic growth opportunities
- Learning culture with paid training, coaching, and education benefits
- Competitive pay and retirement savings plan
- Supportive teams and opportunities for growth and advancement
About Spectrum
Spectrum is a leading provider of telecommunications services, serving nearly 32 million customers in 41 states. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.
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