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Customer Support Specialist at PROSOL Inc.

2 months ago

Norfolk, Virginia, United States PROSOL Inc. Full time
Position Overview

At PROSOL Inc., we pride ourselves on being a leading Customer Service and Sales organization dedicated to providing exceptional service to our clients. Our team is composed of innovative thinkers, motivated professionals, and achievers who are committed to excellence. We believe in fostering a culture of creativity and leadership, which drives our success in the industry.

The Customer Support Specialist will play a vital role within our Customer Service and Sales division. This position is responsible for implementing best practices and enhancing processes that align with our customer care goals and overall sales performance.

Key Responsibilities:

  • Engage with customers using provided lead lists, focusing on nurturing existing relationships and exploring new business opportunities.
  • Address inquiries related to order status, payments, products, promotions, and technical issues to ensure a seamless customer experience.
  • Exhibit strong listening abilities, emotional intelligence in challenging situations, and empathy to foster a positive interaction with customers.
  • Enhance product and service knowledge by participating in meetings related to technology, sales initiatives, and product updates.
  • Develop and refine leadership and interpersonal skills.
  • Drive sales growth through effective promotional strategies.

Qualifications:

  • A Bachelor’s degree in business, marketing, or a related field.
  • A proven track record of exceeding performance goals.
  • Availability for full-time hours, including weekends.
  • Willingness to travel periodically for professional development and networking.
  • Demonstrated patience, empathy, and a genuine passion for assisting others.
  • Strong confidence and public speaking capabilities.

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