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Scientific Applications Specialist

2 months ago

Seattle, Washington, United States Danaher Corporation Full time

About Integrated DNA Technologies (IDT)

Integrated DNA Technologies (IDT) stands as a premier manufacturer of custom oligonucleotides and proprietary technologies tailored for genomics applications. Our endeavors are intricate and pioneering, attracting team members who are inquisitive and innovative thinkers. At IDT, we acknowledge that while science is consistent, individuals are distinct. We foster a culture where engaged personnel are inspired and provided with opportunities to reach their utmost potential as part of a unified global team.

Our Commitment

IDT is one of the ten Life Sciences companies under the Danaher umbrella. Together, we expedite the discovery, development, and delivery of solutions that enhance and protect human health.

Position Overview

This role is situated within the Scientific Applications Support department and is designed to be fully remote. At IDT, we are one cohesive team. We celebrate our diversity, engage in constructive discussions, and uphold inclusivity. Together, we achieve remarkable outcomes.

Key Responsibilities

In this capacity, you will have the opportunity to:

  • Provide timely pre- and post-sales technical support to customers for an expanding product range.
  • Address customer inquiries via phone, email, and chat, ensuring all interactions are documented in IDT's Customer Relationship Management (CRM) system.
  • Diagnose product usage and applications utilizing customer-supplied data and information, along with IDT's sales and manufacturing databases.
  • Assist in the complaint triage and investigation process, aiding in resolution by identifying the root cause, proposing optimal solutions, and ensuring customer satisfaction.
  • Manage the intake and execution of custom design requests.

Essential Qualifications

The fundamental requirements for this position include:

  • An advanced degree (Master's or Ph.D. preferred) in a relevant scientific field (biology, biochemistry, molecular biology) or a Bachelor's degree in life sciences (Biology, Molecular Biology, Chemistry, Biochemistry, etc.) or a related discipline.
  • A minimum of three years of experience with genomics applications in either an industry or academic research laboratory setting.
  • A proven ability to analyze data, pinpoint critical issues, and resolve problems through critical thinking.
  • Exceptional communication skills.

Preferred Experience

It would be advantageous if you also have:

  • Prior experience in a customer-facing position.

Work Environment

At IDT, we are dedicated to creating a better, more sustainable workforce. We recognize the advantages of flexible, remote working arrangements for eligible roles and are committed to providing fulfilling careers, regardless of the work setup. This position is eligible for a remote work arrangement, allowing you to work from your home. Further details regarding this remote work arrangement will be shared during the interview process. Experience the flexibility and challenges that a career at IDT can offer.

Compensation and Benefits

The salary range for this role is $85,000 - $90,000. This range reflects our good faith belief regarding the possible compensation for this position at the time of posting. Actual compensation may vary.

This position is also eligible for bonus/incentive pay.

We provide a comprehensive benefits package, including paid time off, medical/dental/vision insurance, and a 401(k) plan for eligible employees.

Our Values

At Danaher, we integrate science, technology, and operational capabilities to accelerate the real-world impact of tomorrow's innovations. We collaborate with customers globally to address their most complex challenges, crafting solutions that harness the power of science. Our global teams are at the forefront of pioneering advancements across Life Sciences, Diagnostics, Biotechnology, and beyond.

Danaher Corporation and all its subsidiaries are committed to equal opportunity, irrespective of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristics protected by law. We value diversity and the range of similarities and differences, both visible and invisible, present in our workforce, workplace, and the markets we serve.

Accommodations

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.