Field Application Specialist
3 weeks ago
The Field Application Associate will partner with the Sales Organization to provide customer service excellence. This technical role will provide focused training to customers and others at all levels of use on QuidelOrtho products, including new assays and instruments being developed by the Company. The successful candidate will provide product implementation and assist customers in adopting QuidelOrtho products for use in their laboratories. This role requires the ability to personally attend to clients for in-person meetings on short notice, thus requiring reasonable geographical proximity to clients.
Responsibilities
- Coordinates with Field Application Specialist Dispatch and Project Manager team to schedule training time and to ensure laboratories have appropriate and necessary equipment and materials
- Organizes test materials, training materials, and personnel requirements at Company and/or client sites prior to training
- Works to resolve deficiencies prior to training
- Provides implementation and validation for targeted accounts to meet customer timeline
- Defines testing requirements within the laboratory per Package Insert (PI)
- Performs assays accurately in laboratory settings
- Analyzes qualification data and technical site visits, and information from customer user groups within an account and reports as required
- Gains and maintains customer commitment by providing critical technical information and consultation
- Ensures high level of customer satisfaction
Requirements
- Ability to personally attend to clients for in-person meetings on short notice
- Reasonable geographical proximity to clients
- Ability to work in a fast-paced environment and meet deadlines
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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