Customer Service Representative

2 weeks ago


Virginia Beach, Virginia, United States Medix Full time
{"Job Title": "Commercial Customer Service Representative", "Job Summary": "We are seeking a highly skilled Commercial Customer Service Representative to join our team at Medix. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, resolving issues, and ensuring a positive experience.

Responsibilities:

* Respond to member inquiries via phone, email, or chat, providing accurate and timely information about their insurance coverage, benefits, and services
* Investigate and resolve issues related to billing, coverage, claims, and other member concerns
* Clearly explain the details of insurance benefits, policy coverage, and procedures to members
* Provide support with the claims process, including tracking claim status, explaining claim decisions, and assisting with any necessary follow-ups or appeals
* Maintain accurate records of member interactions, including detailed notes on inquiries, issues, and resolutions
* Adhere to regulatory requirements and company policies
* Work closely with other departments, such as claims and enrollment, to address complex issues and provide comprehensive support to members

Requirements:

* High School Diploma or equivalent
* 1-3 years of customer service experience
* Excellent communication skills
* Computer proficiency
* Problem-solving and conflict resolution skills
* Previous experience in customer service, particularly in a healthcare or insurance setting

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

At Medix, we value our employees and offer a dynamic work environment, competitive compensation, and opportunities for growth and development.

Apply today and take the first step towards a rewarding career with Medix"}

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