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Customer Service Representative

2 months ago

Virginia Beach, Virginia, United States Nipper Electric Inc Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our marketing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Answer and manage all incoming calls and emails in a timely and professional manner
  • Generate sales leads and provide accurate and valid information to customers
  • Handle questions, complaints, and returns in a prompt and courteous manner
  • Keep records of customer interactions and process received files
  • Follow communication procedures and policies to ensure excellent customer service

Requirements:

  • High school diploma or equivalent
  • Proven customer support experience
  • Ability to handle a high volume of incoming calls with great accuracy
  • Knowledge of CRM systems and practices
  • Customer-oriented and passionate about helping others
  • Excellent multi-tasking and organizational skills

Benefits:

  • Part-time employment opportunity
  • Competitive hourly rate of $10-$12
  • Opportunity to work with a dynamic and growing company

About Us:

Nipper Electric Inc is a leading provider of electrical services in Virginia Beach, VA. We are committed to delivering exceptional customer service and support to our clients.