Customer Service Representative
13 hours ago
We are seeking a skilled Customer Service Representative to join our team at GEICO's Virginia Beach, VA office. As a key member of our customer service team, you will be responsible for providing exceptional service to our policyholders, answering billing questions, making policy changes, and providing recommendations.
Key Responsibilities:- Provide outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
- Effectively communicate with customers, understanding the importance of listening and being empathetic
- Work in a fast-paced, high-volume call center environment, adapting to changes quickly
- Learn new skills and adjust to changes quickly, with a willingness to receive feedback to support performance and development
- Utilize solid computer and multi-tasking skills to manage multiple tasks and responsibilities
- Premier Medical, Dental, and Vision Insurance with no waiting period
- Paid Vacation, Sick, and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
GEICO is an equal opportunity employer, committed to providing a fair and equal employment opportunity for all associates and job applicants, regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information. We reasonably accommodate qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company.
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