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Customer Service Representative

2 months ago

Virginia Beach, Virginia, United States stihlcareers Full time

**Customer Service Representative Opportunity**

STIHL is seeking a highly motivated and ambitious Inside Sales Representative to join our Customer Service Team at our corporate headquarters in Virginia Beach.

This role involves handling incoming customer calls, utilizing STIHL Inc. resources and call center policies and procedures to provide complete and accurate responses in one of four functional areas: order entry, technical, e-Sales or order inquiry.

Responsibilities include:

  • Identifying and processing dealer orders received by phone, fax, email or internet using STIHL Inc. call center technologies and in accordance with company standards.
  • Ensuring orders are processed completely and accurately.
  • Assisting dealers with corrective actions such as fixing order discrepancies and documenting corrective actions in CRM.
  • Resolving customer complaints and problems efficiently and effectively to ensure customer satisfaction.
  • Using customer service and sales skills to optimize each customer contact.
  • Assisting dealers with inquiries concerning ordering, servicing, or billing, which requires proficient use of STIHL B2B online and peer-to-peer (BOMGAR) applications.
  • Assisting dealers with password resets and account setups associated with the Single Sign-On (SSO) program.
  • Participating in individual and team trainings/meetings to ensure policy and STIHL product knowledge is up to date.
  • Assisting end-users with Fulfillment Programs, such as Dealer Locator and Manual Requests.

**What We Offer**

Competitive health insurance, compensation, 401K, bonuses, and pension benefits.

**Location:** Virginia Beach