Customer Service Representative
21 hours ago
We are a dynamic and innovative electrical contracting company, Nipper Electric Inc, seeking a highly motivated and customer-focused individual to join our marketing team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
The Customer Service Representative will be the primary point of contact for our customers, handling all verbal and written communication. This includes responding to customer inquiries, resolving issues, and providing accurate and timely information.
The successful candidate will possess excellent communication and interpersonal skills, with the ability to remain patient and cheerful in a fast-paced environment. They will also be able to multitask, prioritize tasks, and work effectively in a team.
Key Responsibilities:
- Provide exceptional customer service and support via phone, email, and in-person interactions
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and timely information to customers
- Manage customer interactions and maintain accurate records
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements:
- High school diploma or equivalent
- Proven customer support experience
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks
- Strong problem-solving and analytical skills
Benefits:
- Competitive hourly rate: $10 - $12 per hour
- Part-time employment opportunity
- Opportunity to work with a dynamic and innovative company
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