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Customer Experience Representative

1 month ago


Tempe, Arizona, United States CarMax Full time

Unlock a rewarding career as a Customer Experience Representative at CarMax, the nation's largest retailer of used cars.

About the Role

We are seeking highly motivated and customer-focused individuals to join our team. As a Customer Experience Representative, you will be the vital link between our customers' online and in-store experiences, providing a seamless and iconic experience that sets us apart from the competition.

Key Responsibilities
  1. Connect with Customers: Respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them.
  2. Vehicle Guidance: Use your knowledge of our inventory to guide customers towards vehicles that meet their needs.
  3. Seamless Transition: Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
  4. Mentorship: Mentor others as your skillset expands.
Qualifications and Requirements
  • Sales and customer service experience, preferably in retail.
  • Ability to thrive in a fast-paced sales environment.
  • Good listening skills and a strong customer focus.
  • High level of self-motivation to achieve performance goals.
  • Strong written and verbal communication skills.
  • Ability to learn and master new technologies; strong computer skills.
About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking has helped us become one of the FORTUNE 100 Best Companies to Work For. We are recognized for our commitment to training and diversity, and we are an equal opportunity employer.