Patient Service Representative Lead

18 hours ago


Littleton, Colorado, United States AH Rocky Mountain Full time
Job Summary

We are seeking a highly skilled and experienced Patient Service Representative Lead to join our team at AdventHealth Rocky Mountain. As a key member of our patient service team, you will be responsible for providing exceptional patient care and support, while also assisting with the oversight of our patient service representatives.

Key Responsibilities
  • Partner with clinic leadership to assist with oversight of the patient service team.
  • Provide clerical/office support within a physician clinic, including reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources.
  • Facilitate, communicate, and collaborate with both the healthcare team and the patient/family to identify and meet the physical, emotional, and spiritual needs of the patient.
  • Assist with staff development of performance goals and objectives, and assist management team in conducting performance reviews and established quality of service standards.
  • Effectively manage office expenses.
Requirements
  • High School Diploma or GED
  • Two years' experience working in a healthcare setting; previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic.
  • Knowledge of computer software i.e., Microsoft Word, E-mail, Excel, etc.
About Us

AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.



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