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Patient Service Representative

2 months ago

Littleton, Colorado, United States Health Images Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Health Images. As a key member of our healthcare team, you will be responsible for delivering exceptional patient care and ensuring a positive experience for our patients.

Key Responsibilities
  • Provide warm and welcoming greetings to patients and providers
  • Check patients in and out, ensuring accurate documentation and efficient processing
  • Collect co-pays, co-insurance, and deductibles as necessary
  • Listen and resolve patient, provider, and customer complaints in a timely and professional manner
  • Ensure accurate data entry for patient registration and maintain accurate records
  • Assist with medical records and other administrative tasks as needed
  • Manage eRIS Center workflow, including daily schedule, billing, and collection of TOS
  • Stay up-to-date on carrier-related issues and identify specific concerns
  • Monitor schedule and ensure all data, attachments, and history are complete before exams are completed
  • Facilitate no-show appointments and reschedule or cancel as needed
  • Monitor waiting room to avoid extended wait times and assist patients as needed
  • Request orders and process new/same-day requests
  • Request patients complete satisfaction surveys after exams
Requirements
  • One plus year of experience providing exceptional customer service in a healthcare environment
  • Detail-oriented, self-motivated, and a problem solver with strong communication skills
  • Ability to navigate multiple computer screens and browsers quickly and accurately
  • Ability to excel in a fast-paced team environment and continuously exceed company and customer expectations
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment