Mortgage Loan Officer Assistant

1 week ago


Metairie, Louisiana, United States The Mortgage Firm, Inc. Full time
Mortgage Loan Officer Assistant

We are seeking a skilled Mortgage Loan Officer Assistant to join our top-producing team at The Mortgage Firm, Inc. and support our mortgage loan origination officers in delivering exceptional customer service and loan processing expertise.

Key Responsibilities:
  • Verify loan package documents for accuracy and submit discrepancies to the loan officer/loan originator.
  • Coordinate and prepare documentation necessary for verifications and underwriting, including loan files, loan packages, credit reports, and mortgage application paperwork.
  • Assist with administrative duties such as making and screening calls, booking appointments, and providing general administrative support.
  • Serve as the primary liaison between the mortgage loan officer and clients, scheduling meetings to discuss outstanding items and ensuring timely resolution of issues.
  • Provide exceptional customer service by answering questions about transactions for clients and company employees, ensuring a high level of satisfaction.
Required Qualifications:
  • Understand different loan products, including conventional loans, FHA, VA, adjustable/fixed, commercial loans, and other relevant mortgage products.
  • Exhibit excellent customer service and communication skills, with a willingness to go above and beyond for customers and team members.
  • Possess computer proficiency, including MS Office, and experience with CRM, MLS, DU, and proprietary mortgage software.
  • Hold a college degree in finance or banking, or equivalent experience in a related field.


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