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Service Engineer II

1 month ago

Waukesha, Wisconsin, United States Generac Full time
Service Engineer II Job Description

At Generac, we're committed to powering a smarter world. As a Service Engineer II, you'll play a critical role in driving our energy technology solutions forward.

Key Responsibilities:

  • Collaborate with cross-functional teams to design and develop service products that meet customer needs.
  • Monitor product performance in the field and identify opportunities for improvement.
  • Provide technical expertise to product development teams, ensuring service impact is considered throughout the design process.
  • Develop and maintain CAD models, drawings, and BOMs to support service product development.
  • Specify service functional requirements and support design, test, and validation to ensure effective and efficient service delivery.

Requirements:

  • Bachelor of Science degree in Mechanical or Electrical Engineering or related field.
  • 2 years of relevant work experience.

Preferred Qualifications:

  • Masters degree in Engineering, business, or related field.
  • Design experience with various materials and basic knowledge of material specs and use.
  • New product design and development experience.
  • Conducting analysis using FEA, CFD, etc.
  • Conducting FMECA, FTA, RCM, and LORA analyses.
  • 3D modeling experience with Creo or SolidWorks.
  • Service BoM's and provisioning of spare parts.
  • Field service, maintenance, and training experience.
  • SAP or equivalent ERP experience.

Knowledge, Skills, and Abilities:

  • Ability to perform detail-oriented work with high accuracy.
  • Demonstrated written communication and presentation skills.
  • Ability to translate technical information to all audiences.
  • Able to solve moderate to complex engineering problems.
  • Good decision-making skills.
  • Technical skills to include 3D modeling (Creo or SolidWorks).
  • MS Excel, MS Word, etc.
  • Knowledge and technical skills associated with business intelligence software such as Power BI.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and ability to adjust focus. Occasional travel.

Generac is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.