Field Service Technician II

4 days ago

Waukesha, Wisconsin, United States Canon USA & Affiliates Full time

About the Role

At Canon Solutions America, we're seeking a skilled Field Service Technician II to join our team. As a Field Service Technician II, you will be responsible for diagnosing and repairing technical issues with our equipment, ensuring that our customers receive the highest level of service.

Key Responsibilities:

  • Diagnose and repair technical issues with our equipment
  • Service and repair designated equipment to Canon standards and specifications
  • Maintain working knowledge and aptitude of multiple product groups
  • Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance
  • Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned

Requirements:

  • HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
  • A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
  • The ability to travel (valid driver's license and acceptable driving record necessary)
  • The capability to work in a 24/7 environment, while performing shift work and on-call rotations

About Us:

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

We're committed to promoting professional innovation, helping drive sustainability, nurturing efficiency, and regulating costs through the unification of comprehensive digital and traditional printing and document management solutions.

As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S.

We offer a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

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