Client Relations Specialist
2 weeks ago
We are looking for a dedicated customer service professional to handle client inquiries and resolve issues. This role involves processing orders, making adjustments, and escalating concerns through various communication platforms.
To excel in this position, you must maintain composure in challenging situations and possess strong computer skills.
Key Responsibilities:
- Upholding a positive, empathetic, and professional demeanor towards clients at all times.
- Responding swiftly to client inquiries.
- Engaging with clients through multiple communication channels.
- Acknowledging and addressing client complaints.
- Having comprehensive knowledge of our offerings to effectively answer questions.
- Processing orders, applications, and requests efficiently.
- Keeping detailed records of client interactions, transactions, feedback, and complaints.
- Collaborating and coordinating with team members as needed.
- Providing insights on the effectiveness of the customer service operations.
- Overseeing a team of junior customer service agents.
- Ensuring client satisfaction and delivering exceptional support.
Company Information:
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