Client Relations Specialist

2 weeks ago

Columbus, Ohio, United States ABB Full time
Client Relations Specialist

At ABB, we are committed to tackling global challenges. Our fundamental values: care, courage, curiosity, and collaboration - along with a strong emphasis on diversity, inclusion, and equal opportunities - are essential in our mission to empower everyone to develop sustainable solutions. Join us in shaping the future of ABB.

This position reports to

Inside Sales Director

Your role and responsibilities

As a Client Relations Specialist, you will collaborate closely with the Strategic or Key Account Manager, assisting in the sales of Electrical Power Distribution equipment and Control Systems to our major North American Power Utilities and Energy clients. Your involvement will span the entire sales cycle, from the initial request for proposal through to order processing and management, and ongoing status tracking. You will be responsible for fostering positive client relationships and delivering outstanding customer service support. The work model for this role is remote, with a preference for candidates located in the Northeastern region of the U.S. This position contributes to the Electrification Distribution Solutions division in the Northeast. Your main responsibilities will include:
• Ensuring customer issues are resolved by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Proposing suitable solutions for client requests and coordinating with relevant teams to ensure comprehensive handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices, etc.).
• Keeping clients proactively updated on the status of their issues based on received inputs and addressing their inquiries.
• Preparing and analyzing regular statistics (e.g., forecasts) using available tools, gathering additional relevant information, and monitoring regular sales performance against targets while sharing insights with management.

Qualifications for the role
  • A Bachelor's degree in a related field is required, along with a minimum of 2 years of experience in technical sales support or customer support, or a non-degreed candidate with 5 or more years of direct experience in sales or customer support for a technical industrial or commercial manufactured product; experience in the Electrical Power Products or Utilities sectors is preferred.
  • Experience with Order Management, Procurement, and Sales Management systems is preferred.
  • Experience in outside sales and/or engaging with prospective clients is a plus.
  • Ability to thrive in a collaborative team environment with excellent verbal and written communication skills in English is essential. Bilingual capabilities are an advantage.
  • Candidates must possess work authorization that allows them to work for ABB in the U.S.
More about us

ABB's Distribution Solutions Division enhances the efficient and reliable distribution, protection, and control of power by improving electric power quality while bolstering the resilience of the grid. The Division provides segment-specific products and solutions that primarily serve utilities, industry, and infrastructure segments, often delivering the necessary medium voltage link between high-voltage transmission systems and low-voltage users. With ABB AbilityTM enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets. We value individuals from diverse backgrounds. We look forward to receiving your application. To learn more about ABB, please visit our website. ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, promoting diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the relevant websites. As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility during business hours by contacting an ABB HR Representative. Protected veterans and qualified individuals with disabilities may request reasonable accommodations if they are unable or limited in their ability to use or access ABB's career site due to their disability. Reasonable accommodations can be requested by contacting an ABB HR Representative. Resumes and applications will not be accepted in this manner. While base salary is determined by factors such as the successful applicant's qualifications and experience, this position is expected to offer a salary range and is bonus eligible.

  • Client Relations Specialist

    2 weeks ago

    Columbus, Ohio, United States Eximius Associates Full time

    Position OverviewJob Title: Client Relations SpecialistCompany: Eximius AssociatesLocation: Columbus, OHAbout Us: Eximius Associates is a premier organization recognized for orchestrating upscale corporate gatherings, tailored private events, and leading industry conferences. Our commitment lies in providing extraordinary experiences and crafting...

  • Client Relations Specialist

    1 week ago

    Columbus, Ohio, United States Veterans Sourcing Group LLC Full time

    Position Overview:Join our team as a Client Relations Specialist, where you will play a vital role in delivering exceptional customer service within the financial sector.Location: This position offers a hybrid work environment.Compensation: Competitive hourly rate of $19.17 (W2)Contract Duration: 6 MonthsQualifications:We prefer candidates who meet at least...

  • Client Relations Specialist

    2 weeks ago

    Columbus, Ohio, United States Eximius Associates Full time

    Job OverviewPosition Title: Client Relations SpecialistCompany: Eximius AssociatesAbout Our Organization: Eximius Associates is a premier firm recognized for orchestrating high-profile corporate gatherings, tailored private events, and leading industry conferences. We are dedicated to delivering outstanding service and crafting unforgettable experiences for...

  • Client Relations Specialist

    7 days ago

    Columbus, Ohio, United States ASK Consulting Full time

    Job OverviewImportant Note: All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment.Position Title: Client Relations SpecialistLocation: Columbus, OHContract Duration: 6 MonthsCompensation: $19 to $20/hr. on W2Role Summary:The Client Relations Specialist is...

  • Client Relations Specialist

    6 days ago

    Columbus, Ohio, United States American Electric Power Company, Inc. Full time

    Job OverviewPosition Summary:The Client Relations Specialist serves as the primary liaison for clients, guiding them from the moment their concerns are escalated until a resolution is achieved. This role necessitates effective communication with various departments to address client issues promptly, while also providing clear explanations regarding the...

  • Client Relations Specialist

    2 weeks ago

    Columbus, Ohio, United States Performance Signs & Graphics Full time

    Position Overview We are looking for a Client Relations Specialist to handle customer inquiries and resolve issues effectively. This role involves processing orders, making adjustments, and escalating concerns through various communication platforms. Key Responsibilities Maintain Composure: Stay calm and collected when addressing customer...

  • Client Relations Specialist

    1 week ago

    Columbus, Ohio, United States ABB Full time

    Client Relations SpecialistAt ABB, we are committed to tackling global challenges. Our core values: care, courage, curiosity, and collaboration - along with a strong emphasis on diversity, inclusion, and equal opportunities - drive our mission to empower individuals to create sustainable solutions. Join us in shaping the future of ABB.This position reports...

  • Client Relations Specialist

    2 weeks ago

    Columbus, Ohio, United States Hired by Matrix Full time

    Are You Ready to Elevate Your Career?Join Hired by Matrix, where we prioritize your professional growth and value your input. As a leading recruitment firm, we specialize in connecting talented individuals with esteemed organizations across various sectors.With over 30 years of experience, we are dedicated to enhancing team dynamics and fostering positive...

  • Client Relations Specialist

    2 weeks ago

    Columbus, Ohio, United States :hire Our People. Your Solution. Full time

    Position Overview:Our organization is seeking a skilled *Client Relations Specialist* to support our client partner located in the Columbus, Ohio region. Key Responsibilities: Assist the Key Account Manager with administrative tasks. Input data into Hirschvogel systems. Generate invoices for client transactions. Follow up on customer requests for quotations...

  • Client Relations Specialist

    6 days ago

    Columbus, Ohio, United States Adam Deel - State Farm Agent Full time

    Position OverviewIf you thrive in a customer-centric environment and enjoy engaging with individuals, a role as a Client Relations Specialist with Adam Deel - State Farm Agent could be the perfect opportunity for you. Our agency focuses on promoting State Farm's comprehensive insurance and financial service solutions.Key ResponsibilitiesEstablish and nurture...

  • Client Relations Specialist

    2 weeks ago

    Columbus, Ohio, United States Public Storage Full time

    Position OverviewAs a Client Relations Specialist, you will play a vital role in ensuring customer satisfaction and operational efficiency at various locations. This position offers the opportunity to work independently while managing multiple sites.Key ResponsibilitiesConduct assessments of customer storage requirements and provide tailored recommendations,...

  • Client Relations Specialist

    2 weeks ago

    Columbus, Ohio, United States Russell Tobin Full time

    This role presents a unique opportunity to become a vital part of our esteemed organization, focusing on delivering exceptional customer service. Position Title: Customer Support/Account Management SpecialistLocation: RemoteContract Duration: 6 monthsCompensation: $19.17/hour Key Responsibilities:Engage with clients through various communication channels,...

  • Client Relations Specialist

    2 days ago

    Columbus, Ohio, United States Public Storage Full time

    Position OverviewAs a Client Relations Specialist, you will have the opportunity to work autonomously across various sites, engaging with customers both indoors and outdoors.Key ResponsibilitiesEvaluate customer storage requirements and provide tailored recommendations, which may include the sale of packing and moving materials.Conduct daily inspections of...

  • Client Relations Specialist

    2 weeks ago

    Columbus, Ohio, United States Rose International Full time

    Required Education:High school diploma is essential.Undergraduate education is advantageous, particularly in technical areas such as LOMA, CLU, or ChFC.Required Experience:A minimum of three years of professional experience, with at least two years in a customer service role related to products is preferred.Preferred Experience:Experience in customer service...

  • Client Relations Specialist

    2 weeks ago

    Columbus, Ohio, United States Cerelia Bakery Canada LP Full time

    About Cerelia Bakery Canada LPOur state-of-the-art facility is focused on delivering a diverse range of retail products, particularly in the realm of rolled dough, including pizza, pie, and pastry, as well as cookie dough and exciting new brand developments. We are committed to growth, and as we expand, we invite our team members to grow alongside us. If you...

  • Client Relations Coordinator

    2 weeks ago

    Columbus, Ohio, United States Denovo Review Full time

    Job OverviewA prominent and forward-thinking plaintiff's trial law firm is seeking a skilled and engaging Intake Specialist to enhance their operations within the call center environment. The Intake Specialist plays a vital role in client engagement, being the initial point of contact for clients reaching out for assistance. This position is essential in...

  • Client Relations Specialist

    2 weeks ago

    Columbus, Ohio, United States MBS Pro Staffing Full time

    Job OverviewMBS Pro Staffing is actively seeking a Client Services Team Member. This role is a full-time, direct hire opportunity.KEY RESPONSIBILITIES:Assist the client advisory team in delivering comprehensive financial guidance and client service.Collaborate with colleagues to ensure consistent and effective client support.Manage transaction processing,...

  • Client Relations Specialist

    2 weeks ago

    Columbus, Ohio, United States JobRialto Full time

    Preferred Qualifications: - Bachelor's Degree - Prior experience in a call center environment Role Overview The Client Support Service Professionals are responsible for managing incoming calls related to various service inquiries on client accounts. Each call must be handled with a high level of precision and efficiency, while consistently achieving key...

  • Client Relations Specialist

    2 weeks ago

    Columbus, Ohio, United States MBS Pro Staffing Full time

    Job OverviewMBS Pro Staffing is actively seeking a dedicated Client Services Team Member. This role is a full-time, direct hire opportunity that focuses on delivering exceptional support to our clients.Key Responsibilities:Assist the client advisory team in delivering thorough financial guidance and servicing clients effectively.Collaborate with team members...

  • Client Relations Representative

    2 weeks ago

    Columbus, Ohio, United States Echo Park Full time

    Automotive Customer Support SpecialistEchoPark Automotive is seeking a dedicated Automotive Customer Support Specialist to join our dynamic team. In this role, you will serve as a key player in facilitating the car purchasing journey for our clients, ensuring a seamless and enjoyable experience.Company OverviewEchoPark Automotive stands as a leader in the...