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Client Relations Specialist
2 months ago
Job Title: Client Relations Specialist
Company: Eximius Associates
Location: Columbus, OH
About Us: Eximius Associates is a premier organization recognized for orchestrating upscale corporate gatherings, tailored private events, and leading industry conferences. Our commitment lies in providing extraordinary experiences and crafting unforgettable moments for our clients through creativity and exceptional service. We are in search of a dedicated and personable Client Relations Specialist to enhance our team.
Role Summary: As a Client Relations Specialist at Eximius Associates, your primary responsibility will be to deliver outstanding service to our clients, ensuring their requirements are fulfilled and their experiences surpass expectations. The ideal candidate will possess a warm demeanor, attentiveness, and the ability to manage a variety of client interactions with professionalism.
Key Responsibilities:
- Welcome and greet clients with a friendly and professional attitude.
- Address client inquiries and provide comprehensive information regarding our services, events, and facilities.
- Efficiently manage client check-ins and check-outs with accuracy.
- Oversee reservations, including booking, modifying, and cancelling as necessary.
- Promptly address and resolve client concerns or complaints, ensuring satisfaction.
- Assist with special requests and proactively anticipate and meet client needs.
- Maintain precise records of client interactions and transactions.
- Collaborate with team members to ensure a seamless client experience.
- Support during events, including client registration and on-site assistance.
- Keep the front desk area clean and organized.
- Follow company policies and procedures to uphold a high standard of service.
Qualifications:
- Prior experience in a client service, front desk, or customer service role is preferred.
- Exceptional communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Capability to manage multiple tasks simultaneously and work effectively under pressure.
- Positive attitude focused on delivering outstanding client experiences.
- Proficiency in Microsoft Office Suite (Word, Excel) and reservation management software.
- High school diploma or equivalent; additional qualifications in hospitality or related fields are advantageous.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to collaborate with a dedicated and professional team.
- Career development and advancement opportunities.
- A vibrant and inclusive work environment in Columbus.
How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional client service, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you are the ideal fit for this role.
Join us at Eximius Associates and play a key role in creating memorable experiences for our clients.
Eximius Associates is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.
