Help Desk Operations Expert
24 hours ago
At CrossLink Professional Tax Solutions, we are seeking a highly skilled Technical Support Specialist II to join our team. As a key member of our technical support department, you will provide exceptional technical support and service for our products.
About the Role:
This is an exciting opportunity to join our team and contribute to our mission of delivering high-quality solutions to our customers. You will work closely with our cross-functional teams to identify and implement process improvements, analyze customer feedback, and drive improvement in service quality and effectiveness.
Responsibilities:
- To receive and respond to customer inquiries via phone, email, and chat.
- To troubleshoot and resolve technical issues in a timely and effective manner.
- To create and manage Jira Issues to ensure seamless issue escalation and resolution.
- To work collaboratively with cross-functional teams to identify and implement process improvements.
- To analyze customer feedback and use it to drive improvement in service quality and effectiveness.
Requirements:
- Associates Degree in Computer Science, or 3 years of experience
- 2 years software technical support in a call center environment, Windows Environment, Network Functions, and Configurations and Software Applications
- 2 years Customer Service
- Bi-Lingual (English/Spanish)
- Basic knowledge of Tax concepts
Estimated Salary: $45,000 - $55,000 per year.
-
IT Help Desk Specialist
3 weeks ago
Orlando, Florida, United States WiredPeople, Inc. Full timeJob Title: IT Help Desk SpecialistWe are seeking a highly skilled IT Help Desk Specialist to join our team at WiredPeople, Inc. in Orlando, FL.Job Summary:The IT Help Desk Specialist will be responsible for providing exceptional customer service and technical support to our clients. This includes resolving hardware and software issues, troubleshooting...
-
Help Desk Support Specialist
3 weeks ago
Orlando, Florida, United States SGA Full timeWe are seeking a skilled Help Desk Support Specialist to join our team. As a key member of our Business Operations team, you will be responsible for delivering exceptional customer service to our guests and business partners.ResponsibilitiesProvide quality support for our Sales and Marketing processesEnsure operational processes and procedures are metProtect...
-
End User Help Desk Technician
6 hours ago
Orlando, Florida, United States Tews Company Full timeAbout the RoleWe are seeking an End User Help Desk Technician to join our team at Tews. This role involves providing technical assistance and resolving incidents related to hardware and software issues. With a salary range of $62,000-$72,000 per year, this is an excellent opportunity to develop your skills and experience in IT support. As a key member of our...
-
Front Desk Operations Manager
3 weeks ago
Orlando, Florida, United States Bluegreen Vacations Full timeJob OpportunityThe Fountains Resort in Orlando, FL is seeking an experienced Front Desk Operations Manager to oversee daily front desk operations and lead a high-performing team.
-
Enterprise Monitoring Expert
2 days ago
Orlando, Florida, United States FutureRecruitNet Full timeFutureRecruitNet is Hiring an Enterprise Monitoring ExpertThe estimated salary for this position is $110,000 - $140,000 per year.About the JobWe are seeking an experienced Enterprise Monitoring Expert to join our team at FutureRecruitNet. As a key member of our IT operations team, you will be responsible for implementing and maintaining a comprehensive...
-
Front Desk Operations Manager
7 days ago
Orlando, Florida, United States Doubletree Orlando Full timeAbout the RoleWe are seeking an experienced Night Auditor to join our team at DoubleTree by Hilton at the Entrance to Universal Orlando. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel systems during the overnight shift.Key Responsibilities:Front Desk Management: Manage the front desk and...
-
eXpert Support Specialist
3 weeks ago
Orlando, Florida, United States eXp World Holdings, Inc. Full timeCompany OvervieweXp World Holdings, Inc. is a dynamic and innovative company that provides exceptional support to its agents in the virtual environment. Our team of experts is dedicated to delivering world-class service, ensuring our agents have the resources they need to excel.SalaryWe offer a competitive salary of $70,000 - $80,000 per year, depending on...
-
Hospitality Expert
1 week ago
Orlando, Florida, United States Paramount Hospitality Management Full timeThe Guest Service Agent role is a vital part of the Paramount Hospitality Management team, responsible for delivering exceptional customer service to guests, clients, and vendors. Key responsibilities include handling guest interactions, processing guest requests, and ensuring a smooth operation of all Front Desk functions.Key Responsibilities:Provide expert...
-
Hotel Operations Manager
3 weeks ago
Orlando, Florida, United States Doubletree Orlando Full timeA Day in the LifeAs a Night Auditor at our DoubleTree by Hilton hotel, you will be responsible for ensuring the smooth operation of our front desk during the overnight shift. This includes registering guests, making reservations, and preparing daily reports. You will also be expected to balance transactions, conduct security walks, and operate the front...
-
Hotel Front Desk Manager
3 weeks ago
Orlando, Florida, United States Loews Hotels, LLC Full timeAbout the Role:We are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Loews Hotels & Co. As a leading owner and operator of luxury hotels, we offer a unique opportunity to work in a dynamic environment with a portfolio of 26 hotels and resorts across the United States and Canada.As a Hotel Front Desk Manager, you will be...
-
Front Desk Ambassador
1 week ago
Orlando, Florida, United States Marriott International Inc Full timeRole OverviewWe are looking for a Front Desk Ambassador to join our team at SpringHill Suites by Marriott. As a Front Desk Ambassador, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and unique.Key ResponsibilitiesDeliver exceptional service to guests, processing operational needs and...
-
Front Desk and Cashier Manager
3 weeks ago
Orlando, Florida, United States Tru by Hilton Orlando Convention Center Full timeAbout the PositionTru by Hilton Orlando Convention Center is seeking a skilled Front Desk and Cashier Manager to join our team. As a key member of our front office team, you will be responsible for ensuring seamless operations within the hotel's front desk and cashier functions.The ideal candidate will have a strong background in customer service, with...
-
Front Desk Manager
2 days ago
Orlando, Florida, United States Orlando Hotel LLC Full timeJob OverviewOrlando Hotel LLC is seeking a Night Auditor to enhance our limited service hotel experience near Florida Mall in South Orlando.We estimate the salary for this position to be around $40,000 - $50,000 per annum, based on industry standards and regional costs.ResponsibilitiesGuest Registration: Register and assign rooms to guests, ensuring seamless...
-
IT Help Desk Associate
2 days ago
Orlando, Florida, United States Qwalifize LLC Full timeJob Description: As a Technical Support Specialist at Qwalifize LLC, your primary responsibility will be to provide tier 1 technical support to our clients via phone, email, or chat. You will troubleshoot and resolve issues related to software, hardware, and other technical concerns. In addition to technical expertise, you will possess strong interpersonal...
-
Help Desk Specialist
1 day ago
Orlando, Florida, United States Qwalifize LLC Full timeJob OverviewThis is a learner/entry level role that provides Tier 1 support of low to medium complexity. You will be responsible for troubleshooting and resolving problems using documented procedures and checklists.Responsibilities:Diagnoses and resolves problems using documented procedures and checklists.Enters call data into a tracking system.Escalates...
-
Customer Service Representative
3 weeks ago
Orlando, Florida, United States YAGH OPERATIONS LLC Full timeAt YAGH Operations LLC, we are seeking a highly skilled Customer Service Representative to join our team. This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.We offer a competitive salary of $35,000 - $45,000 per year, depending on experience, plus the...
-
Front Desk Customer Service Representative
3 weeks ago
Orlando, Florida, United States Premier Resorts Management Inc Full timeJob Title: Front Desk Customer Service RepresentativeAbout Us: Premier Resorts Management Inc is a leading hospitality company that strives to provide exceptional service to our guests.Salary: $40,000 - $60,000 per yearJob Description:We are seeking a highly motivated and customer-focused Front Desk Customer Service Representative to join our team. As a key...
-
DevOps Expert
3 weeks ago
Orlando, Florida, United States wingbrace Full timeJob SummaryWingbrace is seeking a skilled DevOps Engineer to join our team. As a DevOps Engineer, you will be responsible for automating solutions integration and prototyping in a DevSecOps environment.Key ResponsibilitiesAutomating solutions integration & prototyping in a DevSecOps environmentFrequent, clear communications & support via messaging...
-
Transformational Health Insurance Expert
3 weeks ago
Orlando, Florida, United States MCI Military Recruitment Full timeUnlock Your Potential as a Transformational Health Insurance ExpertAre you passionate about helping individuals and families navigate the complex world of health insurance? Do you have a knack for providing exceptional customer service and a desire to make a meaningful impact in people's lives?We are seeking an experienced and motivated Transformational...
-
Deposit Operations Quality Assurance Expert
2 days ago
Orlando, Florida, United States Truist Inc Full timeAt Truist Inc, we are seeking a skilled Deposit Operations Quality Assurance Expert to join our team. This role will play a critical part in ensuring the quality of our deposit operations and services.The estimated salary for this position is $85,000 - $110,000 per year, depending on experience.Job Description:This is an office-centric workstyle position,...