Hospitality Expert

3 weeks ago


Orlando, Florida, United States Paramount Hospitality Management Full time

The Guest Service Agent role is a vital part of the Paramount Hospitality Management team, responsible for delivering exceptional customer service to guests, clients, and vendors. Key responsibilities include handling guest interactions, processing guest requests, and ensuring a smooth operation of all Front Desk functions.

Key Responsibilities:
  • Provide expert knowledge of Resort features, services, and amenities to guests.
  • Assist guests with room assignments, credit, and payment upon departure.
  • Ensure efficient and complete guest registration, serving, and check-out procedures.
  • Answer incoming calls, obtain necessary information, and transfer calls to the proper department/person.
  • Responsible for wake up calls, maintaining key control logs, and ensuring a high level of guest satisfaction.
  • Follow all established policies and procedures, maintain guest confidentiality, and block rooms for incoming VIPs and groups.
Requirements:
  • High School Diploma.
  • Ability to work varied shifts and days.
  • Good organizational skills, computer skills, and excellent communication skills both written and verbal.
  • Able to work on your feet for long periods of time and maintain a high level of professionalism throughout the department and staff.

Paramount Hospitality Management is an equal opportunity employer, committed to providing a welcoming and inclusive work environment. We are a drug-free workplace and welcome applications from qualified candidates without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.



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