Tax Software Sales Representative

2 weeks ago

Knoxville, Tennessee, United States Mitchell Tax Software Full time
Job Opportunity

Mitchell Tax Software is seeking a highly skilled and motivated individual to join our team as a Sales and Support Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, providing training and support to our clients, and driving sales growth.

Key Responsibilities:

  • Provide exceptional customer service and support to our clients, addressing their queries and concerns in a timely and professional manner.
  • Deliver training sessions to clients, ensuring they are proficient in using our tax preparation software.
  • Drive sales growth by identifying new business opportunities and developing relationships with potential clients.
  • Navigate our tax software on a daily basis, delivering demos, training, troubleshooting, and performing day-to-day setup tasks.
  • Participate in digital marketing efforts, utilizing Facebook and other online tools to reach tax preparers.
  • Utilize Microsoft Excel for data entry and lookup tasks.
  • Collaborate with colleagues to achieve team goals and objectives.

Requirements:

  • Excellent computer skills, with the ability to quickly navigate a PC/Windows computer and be familiar with computer terminology.
  • Enjoy being on the phone and have excellent communication skills.
  • Sales and selling potential, with the ability to learn and adapt to new sales techniques.
  • Excellent writing skills, with good grammar, punctuation, and email drafting ability.
  • Proficiency with Microsoft Word and some familiarity with other MS Office suites/applications.
  • Proficient and quick typing/word processing skills.
  • Ability to learn the software and deliver training sessions to clients.
  • Prior experience working in an office and/or business setting, or in a customer service or sales position.
  • Desire to help people and go above-and-beyond for others.
  • Excellent people skills, with the ability to carry-on a conversation and make people smile.
  • Desire to excel at your job and grow, with a desire to get rewarded for your efforts.

Preferred but not required:

  • Sales experience.
  • Microsoft Excel experience.
  • Customer service experience.
  • Microsoft Outlook experience.
  • Microsoft PowerPoint experience.
  • Adobe PDF knowledge.

What We Offer:

Mitchell Tax Software offers a competitive salary, opportunities for growth and development, and a dynamic work environment. If you are a motivated and customer-focused individual who is eager to learn and grow, we encourage you to apply for this exciting opportunity.

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