Customer Service Specialist

2 weeks ago


Walnut Creek, California, United States Volvo Full time
About Us

Volvo Cars Walnut Creek is recognized as the premier Volvo dealership in northern California. We pride ourselves on providing a unique experience that only a family-owned and operated establishment can offer.

Benefits
  • 401(k) Retirement Plan
  • Comprehensive medical coverage at no cost
  • Dental and Vision insurance
  • Five-day work week, Monday through Friday
Key Responsibilities

As a Customer Service Specialist, you will:

  • Ensure that clients receive timely, courteous, and effective assistance.
  • Take ownership of the customer journey, executing additional tasks that contribute to a positive dealership experience.
  • Provide dedicated support for all owner inquiries, whether via phone or in person, ensuring customers are well taken care of.
  • Maximize the daily scheduling of technicians' time to service customers efficiently.
  • Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
  • Maintain Customer Happiness scores that meet or exceed company benchmarks.
  • Uphold company policies and adhere to established standards.
  • Encourage compliance with relevant laws and regulations.
  • Foster strong relationships with manufacturers and promote positive employee interactions.
  • Collaborate with senior management on hiring and disciplinary actions within the service department.
Qualifications

The ideal candidate will possess:

  • A minimum of 2 years of relevant experience
  • An organized and approachable demeanor
  • Strong time management abilities
  • Excellent communication skills with clients
  • A professional and polished appearance
  • A proven track record in service and sales
  • Consistent positive customer satisfaction results
  • A team-oriented and self-motivated attitude
  • The ability to work independently
  • Familiarity with CDK is advantageous

We are committed to equal opportunity employment and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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