Healthcare Customer Service Specialist

2 weeks ago

Walnut Creek, California, United States Physical Rehabilitation Network Full time
Position Overview:
As a Healthcare Customer Service Specialist at Physical Rehabilitation Network, you will play a vital role in delivering outstanding service and administrative assistance to enhance the patient experience.

Key Responsibilities:

Patient Engagement:
Welcome patients with a friendly demeanor and professionalism.
Manage appointment scheduling and respond to patient inquiries both in person and via phone.
Accurately collect and confirm patient details, insurance information, and necessary documentation.

Foster a positive atmosphere within the clinic, ensuring patient needs are met throughout their therapy journey.

Provide excellent customer service with a welcoming attitude.

Administrative Duties:
Maintain accurate patient records and ensure all documentation is complete.
Keep the front office organized and tidy.
Collaborate with clinical staff to facilitate a seamless patient journey.

Assist with various front office tasks during downtime, including:
answering phone calls, scanning documents, scheduling appointments, processing payments, filing, and faxing.

Communication and Coordination:
Effectively communicate between patients, clinical teams, and other departments.
Address patient concerns or questions with clarity and professionalism.

Operational Support:
Ensure a clean and organized reception area.
Assist in managing inventory and ordering office supplies as necessary.
Engage in team meetings and share ideas for improving processes.

Cleaning and Maintenance:
Maintain cleanliness and organization of therapy spaces and equipment.

Physical Requirements:
Sitting: Prolonged periods of sitting while working on a computer and paperwork.
Manual Dexterity: Ability to use a computer keyboard and perform tasks requiring dexterity.
Vision: Clear vision for reading and analyzing documents.
Communication: Effective verbal and written communication skills.
Mobility: Occasional movement within the office environment.

Qualifications:
High school diploma or equivalent; additional education in healthcare administration is advantageous.
Demonstrated experience in a customer service role, preferably in a healthcare setting.
Proficient in office software and scheduling systems.
Strong interpersonal skills with the ability to maintain professionalism in a dynamic environment.
Attention to detail and accuracy in managing patient information and documentation.

Note:
This job description provides a general overview of responsibilities and requirements. Specific duties may vary based on the clinic's needs and management directives.

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