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Support Services Coordinator

2 months ago

Missoula, Montana, United States Poverello Center Inc Full time
Job Description:

Job Title: Direct Care Specialist

Reports to: Shelter Manager

Job Summary: We are seeking a highly motivated and compassionate Direct Care Specialist to join our team at the Poverello Center Inc. The successful candidate will provide exceptional support services to our residents, ensuring their safety and well-being.

Essential Duties and Responsibilities:
  • Check individuals in for lunch and dinner.
  • Complete weekend day staff duties/special assignments as directed by kitchen manager.
  • Provide services to residents of the Poverello Center consistent with the rules of occupancy and the organization's mission.
  • Provide assistance to residents as needed.
  • Perform area inspections in accordance with health and safety standards.
  • Maintain safety through rule enforcement.
  • Document rule violations and records incident reports.
  • Maintain accurate records in the log.
  • Work collaboratively with other service providers to meet client needs.
  • Perform general office and clerical duties.
  • Staff the office, answer phone calls, and direct calls as appropriate.
  • Cooperate with law enforcement if required.
  • Perform other duties as necessary.
Competencies:
  • Contributes to building a positive team spirit and supports everyone's efforts to succeed.
  • Displays a professional demeanor, exhibits confidence in self and others, and inspires respect and trust.
  • Accepts feedback from others and applies feedback to improve performance.
  • Seeks increased responsibilities and volunteers readily.
  • Treats others with respect regardless of their status. Shows respect and sensitivity for cultural differences.
  • Uses time efficiently.
  • Responds promptly to client needs and manages difficult or emotional client situations.
  • Approaches others in a tactful manner and reacts well under pressure.
  • Meets commitments.
  • Identifies and resolves problems in a timely manner and develops alternative solutions.
  • Listens to others without interrupting and remains open to others' ideas.
  • Responds well to questions.
  • Focuses on solving conflict, not blaming.
  • Maintains confidentiality.
  • Speaks clearly and persuasively in positive or negative situations.
  • Writes clearly and informatively and presents data effectively.
  • Upholds organizational values and follows policies and procedures.
  • Is consistently at work and on time, responds to management direction, and takes responsibility for own actions.
  • Observes safety and security procedures, reports potentially unsafe conditions, and uses equipment and materials properly.
Qualifications:
  • Valid Montana driver's license and acceptable driving record.
  • Successful completion of a thorough background investigation.
Education and/or Experience:
  • Experience working with homeless individuals or people in poverty is preferred.
Physical Demands:
  • While performing the duties of this job, the employee is regularly required to sit and talk or hear.
  • The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
  • The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
  • The employee must regularly lift and/or move 10 pounds, and occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
  • The noise level in the work environment is usually moderate.
  • Exposure to unpleasant sights, sounds, and odors is frequently encountered.