Medical Support Assistant

4 weeks ago


Missoula, Montana, United States Veterans Affairs, Veterans Health Administration Full time
Job Summary

We are seeking a highly skilled Medical Support Assistant to join our team at the Veterans Affairs, Veterans Health Administration. As a Medical Support Assistant, you will play a critical role in providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities
  • Answer and respond to incoming telephone calls, routing them to the appropriate resource as needed.
  • Determine patient enrollment and eligibility for services, ensuring all outpatient clinic appointments are scheduled and documented.
  • Schedule, reschedule, and cancel patient appointments, including initial and follow-up appointments.
  • Interact with internal and external customers in a professional, helpful, and respectful manner, treating all employees and callers with respect and sensitivity.
  • Work independently to accomplish a wide variety of duties, performing patient support work and communicating effectively with healthcare team members.
Requirements
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
  • Experience: Six (6) months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
Working Conditions

The majority of work is performed in an office setting, primarily while seated. The position requires some standing, ambulation, bending, and carrying of items such as training manuals. In addition, there can be increased stress due to the intensity of a patient/customer complaint or concern.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.



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