Customer Service Representative: Elevating Mobility Experiences

5 days ago


Santa Ana, California, United States SIXT USA Full time
Company Overview

SIXT USA is a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide.

We offer a comprehensive range of products, including car rental, car sharing, cab, driver, and chauffeur services, as well as car subscription. Our mobility platform ONE provides customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners, and around 1.5 million drivers worldwide.

Salary

The starting salary for this role is $19.86 per hour, plus an exciting bonus plan that rewards success.

Job Description

Your Role at SIXT

  • You will welcome all customers upon arrival and gather feedback to improve their future rental experience.
  • You will ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels.
  • You will advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process.
  • You will identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location.
  • You will work in various weather conditions and be willing to take on additional tasks to support business needs.

Your Skills Matter

  • You must have a high school diploma or GED.
  • You must have at least 1 year of customer service experience.
  • You must be at least 21 years old and have a valid driver's license with a clean driving record.
  • You must possess basic computer navigation skills and knowledge of Microsoft Office applications.
  • You must be able to work 40 hours per week, including day or evening shifts.
  • You must be open to travel (5-10%), some of which may be by airplane.
  • You must be willing to wear company uniforms.
  • You must be authorized to work in the United States without requiring sponsorship.
  • Speaking other languages is a plus.
Benefits
  • We offer a comprehensive benefits package, including healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401(k) plan to secure your future.
  • You will benefit from paid time off, sick leave, and receive time and a half for working on public holidays.
  • Take advantage of a bonus plan based on performance.
  • Access support whenever needed through our Employee Assistance Program.
  • Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees.
  • Receive a uniform with weekly dry cleaning, always ensuring a professional appearance.


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