Customer Service Representative

3 weeks ago


Santa Ana, California, United States Ihop Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at IHOP. As a key member of our restaurant staff, you will be responsible for providing exceptional guest service, ensuring a positive dining experience for all customers.

Key Responsibilities
  • Develop and maintain professional relationships with IHOP employees and guests.
  • Greet guests promptly and seat them as soon as a table is available.
  • Rotate station seating to ensure quality guest service.
  • Handle guest complaints and inquiries in a courteous and professional manner.
  • Accurately handle cash and credit transactions.
  • Perform all cleaning duties according to posted cleaning charts.
  • Comply with IHOP uniform and appearance standards.
Requirements
  • Ability to read and comprehend instructions, correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to read and speak English to understand guest checks, instructions, warning and safety labels, and communicate with others.
  • Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.


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