Customer Service Representative

2 weeks ago

Santa Ana, California, United States Sixt Full time

Sixt is seeking a highly skilled Customer Service Representative to join our team in Santa Ana, CA. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service to clients from around the world. If you have a passion for providing top-notch service and a knack for multitasking, we want to hear from you



About the Role

We are looking for a Customer Service Representative who can provide accurate information, take detailed records of damages, gas volume, and other essential tasks. The ideal candidate will possess exceptional interpersonal and relationship-building skills, strong verbal and written communication skills, and the ability to manage stressful or unusual situations. If you are a people person with a positive attitude and a can-do spirit, we encourage you to apply.



Responsibilities


  • Welcome all customers as they arrive on the lot, ensuring a warm and welcoming experience.
  • Ask about their experience with Sixt, recording feedback to improve future rental experiences.
  • Ensure customers have all personal belongings from the vehicle, ensuring a seamless experience.
  • Inspect vehicles for damage on incoming vehicles and direct customers to the counter for completion of damage/loss reports.
  • Use proper statements to determine if vehicles are being returned with a full tank of gas.
  • Advise and review rental charges, providing an accurate receipt to the customer.
  • Provide information regarding transportation to the airport terminal if applicable.
  • Complete a service alert for any mechanical and/or body damage communicated by the customers.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep the lot organized for ease of access and traffic flow.
  • Work in outdoor weather conditions, including direct sunlight, rain, heat, or cold.
  • Perform other job duties as assigned to meet the business needs.


Qualifications


  • High school diploma or equivalent.
  • Minimum 1 year of customer service experience.
  • Must be at least 18 years old and have a valid driver's license with a clean driving record.
  • Basic computer navigation skills and knowledge of Microsoft Office applications.
  • Ability to work 40 hours per week, including day and/or evening hours.
  • Likely to require at least 5-10% travel, some of which may be by airplane.
  • Must be willing to wear company uniforms.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Ability to communicate in other languages is a plus.


Benefits

Sixt offers a comprehensive benefits package, including paid vacation, medical, dental, vision, and 401(k) retirement plan. We also offer Short Term Disability, Long Term Disability, Basic Life, and Supplemental Life benefits, as well as opportunities for growth and development within the company.



About Sixt

Sixt is a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver, and chauffeur services), SIXT+ (car subscription), and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners, and around 1.5 million drivers worldwide. We are present in more than 110 countries at 2,098 rental stations. Our top priorities are a first-class customer experience and outstanding customer service. We focus on true entrepreneurship and long-term stability, aligning our corporate strategy with foresight. If you are passionate about mobility and customer service, we encourage you to apply for this exciting opportunity



Salary

The estimated salary for this role is $19.86 per hour, plus full benefits. This is a full-time position, and the successful candidate will be required to work 40 hours per week, including day and/or evening hours. We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company.



Location

This role is based in Santa Ana, CA, and the successful candidate will be required to work at our airport location. We offer a range of benefits, including paid vacation, medical, dental, vision, and 401(k) retirement plan, as well as opportunities for growth and development within the company.

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