IT Support Specialist
3 days ago
Axiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and support to our clients.
We are seeking a skilled IT professional to join our team as a Desktop Support Specialist. In this role, you will be responsible for providing timely and accurate assistance to end-users within our organization's desktop computing environment.
Key Responsibilities:
- Troubleshoot computer OS and peripherals issues
- Handle different PC operating systems (Windows 7/8 and 10)
- Perform hardware and software installations, including deployment tools like SCCM
- Maintain knowledge of SOE and group policies
- Provide printer support
- Install and troubleshoot MS Office tools
- Deliver excellent customer service and people skills
- Support a variety of technologies and services
- Develop advanced technical abilities, including solid troubleshooting skills for Windows, Apple, and virtual operating systems
- Manage time and resources to meet or exceed expectations in high-profile situations
Requirements:
- Reliable transportation
- Flexible schedule and commitment to work on demand
- Resilient and able to face and resolve conflicts
- Excellent communication skills, both oral and written
- Customer-oriented and cool-tempered
- Ability to work independently and in a collaborative team environment
- Self-starter, motivated to push the limits and think outside the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information
Preferred Qualifications:
- In-depth knowledge of networking and data center technologies
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Microsoft Office applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
IT Certifications:
- At least one of the following: PC/Laptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) certification in the desktop area, Microsoft Office Specialist (MOS) Certification
Experience:
- 2+ years of relevant experience
- Ready to travel 10-20 miles as per the requirement
Perks and Benefits:
- Flexible work arrangement (rostering system)
- Experience a variety of different IT projects/work cases
- Be your own boss (Take IT requests/work cases of your own choosing)
What's Next?
If you are looking for a challenging and rewarding career opportunity, please forward your resume to us.
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