IT Support Specialist

3 days ago


Lititz, Pennsylvania, United States Axiom Technologies Full time

Axiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and support to our clients.

We are seeking a skilled IT professional to join our team as a Desktop Support Specialist. In this role, you will be responsible for providing timely and accurate assistance to end-users within our organization's desktop computing environment.

Key Responsibilities:

  • Troubleshoot computer OS and peripherals issues
  • Handle different PC operating systems (Windows 7/8 and 10)
  • Perform hardware and software installations, including deployment tools like SCCM
  • Maintain knowledge of SOE and group policies
  • Provide printer support
  • Install and troubleshoot MS Office tools
  • Deliver excellent customer service and people skills
  • Support a variety of technologies and services
  • Develop advanced technical abilities, including solid troubleshooting skills for Windows, Apple, and virtual operating systems
  • Manage time and resources to meet or exceed expectations in high-profile situations

Requirements:

  • Reliable transportation
  • Flexible schedule and commitment to work on demand
  • Resilient and able to face and resolve conflicts
  • Excellent communication skills, both oral and written
  • Customer-oriented and cool-tempered
  • Ability to work independently and in a collaborative team environment
  • Self-starter, motivated to push the limits and think outside the box
  • Fondness for solutions that are simple, elegant, and effective
  • Ability to work with and maintain confidential information

Preferred Qualifications:

  • In-depth knowledge of networking and data center technologies
  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PC/Laptop hardware
  • PC/Laptop peripherals, including printers
  • Mobile devices

IT Certifications:

  • At least one of the following: PC/Laptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) certification in the desktop area, Microsoft Office Specialist (MOS) Certification

Experience:

  • 2+ years of relevant experience
  • Ready to travel 10-20 miles as per the requirement

Perks and Benefits:

  • Flexible work arrangement (rostering system)
  • Experience a variety of different IT projects/work cases
  • Be your own boss (Take IT requests/work cases of your own choosing)

What's Next?

If you are looking for a challenging and rewarding career opportunity, please forward your resume to us.



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