Ambulance Service Coordinator

5 days ago


Miami, Florida, United States National Health Transport Full time
Job Summary

The Ambulance Service Coordinator is responsible for coordinating various types of medical transportation services, scheduling requests to meet resource availability, and assisting with dispatching the appropriate personnel in response to service requests.

Key Responsibilities:

  • Answer customer service calls for medical transportation services
  • Input and update emergency and non-emergency call data
  • Act as a resource point for healthcare facilities and other agencies utilizing the services of National Health Transport
  • Maintain excellent knowledge of company policies, procedures, and medical protocols
  • Demonstrate extensive knowledge of all Communication Center equipment, including telephones, radios, and computers and tracking mechanisms
  • Interact with various healthcare facilities, dispatch centers, insurance agencies, and managed care organizations
  • Act as a customer liaison with agencies and other departments, participating in customer education and marketing
  • Research and answer customer inquiries
  • Obtain insurance or managed care authorizations
  • Communicate and document service delays
  • Actively work with customers and or ancillary providers to meet the customer service demands
  • Determine medical necessity for ambulance services
  • Maintain a calm atmosphere, non-emotional, professional tone throughout the Communication Center
  • Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events
  • Maintain knowledge of customer contracts and agreements
  • Assist responding units with routing instructions to scenes when necessary; relay efficiently and accurately utilizing all map resources
  • Attend scheduled meetings and training sessions
  • Perform assigned clerical and billing functions
  • Perform other duties as assigned
  • Performs all duties with the utmost professionalism, reliability, and integrity

Requirements:

  • Must be at least 18 years of age
  • High school diploma or general education degree (GED)
  • Working knowledge of medical terminology
  • Proficient computer skills (i.e. Microsoft Word and Excel)
  • Able to type at least 40 wpm
  • Demonstrate knowledge of local geography
  • Demonstrate knowledge of local county policies and protocols
  • Must be willing to work weekends, various shifts, and holidays
  • Bilingual in English and Spanish

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.



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