Director of Operations
4 weeks ago
Join National Health Transport as we seek a highly skilled Director of Operations to lead our private ambulance service. As a key member of our team, you will be responsible for directing daily operations, including inventory management, fleet management, financial management, and compliance.
Key Responsibilities:- Oversee all aspects of daily operations to ensure successful execution.
- Develop and implement strategies for company expansion and market growth.
- Make informed decisions based on policy analysis and planning.
- Develop and maintain policies and procedures to improve current practices and create new ones related to ambulance staffing, stocking, and transportation.
- Provide leadership and support to staff as needed.
- Assist with recruitment, orientation, and retention of new staff.
- Work independently and demonstrate accountability to achieve desired outcomes.
- Stay up-to-date on relevant equipment, policies, and procedures.
- Provide exceptional customer service and maintain a strong commitment to our customers.
- Interpret and apply laws, codes, regulations, policies, and procedures.
- Develop and manage standard operating procedures, quality control measures, documentation tracking, and vehicle/supply maintenance programs.
- Ensure operational readiness through effective management of employees.
- Provide training for all employees to ensure proper skills are applied to patient care.
- Attend and monitor state and local regulatory meetings.
- Promote and market our services to current and potential customers.
- Make fiscally responsible decisions to promote a profitable operation.
- Help develop and manage a budget.
- Previous ambulance/EMS management experience required.
- Certification and registration in the National Registry of Emergency Medical Technicians (NREMT) preferred.
- Bilingual English and Spanish preferred.
- Understanding of healthcare transportation/ambulance contracting.
- Business development experience preferred.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and speak effectively to groups.
We are an equal opportunity employer and welcome applications from diverse candidates. Please note that this job description is a general outline of the type and level of work performed and responsibilities held by the team member. Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
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