Luxury Guest Relations Specialist
2 months ago
TRANSFORMING ENTERTAINMENT.
At Plainridge Park Casino, we are dedicated to redefining the entertainment landscape. We seek individuals who thrive in a vibrant atmosphere and are passionate about enhancing guest experiences. As part of our dynamic team, you will engage with a diverse group of colleagues who share a commitment to ensuring our guests have an unforgettable time.
EXPLORE OUR BENEFITS:
Discover our comprehensive benefits package, including health plans, retirement savings options, and unique company perks designed to support your career growth and personal development.
YOUR ROLE IN CREATING MEMORABLE EXPERIENCES:
- Foster an enjoyable atmosphere for guests and staff alike.
- Act as a gracious host, ensuring all visitors feel welcomed and valued.
- Promote positive community engagement through participation in company-sponsored initiatives.
- Build and nurture relationships with new and returning guests.
- Educate guests about our loyalty program and assist them in signing up.
- Deliver personalized service to VIP guests, providing complimentary offerings based on their preferences.
- Reach out to guests through personalized communication to invite them to exclusive events and amenities.
- Organize and host entertainment events for our clientele, including sports outings and dining experiences.
- Promote casino events through various communication channels.
- Support marketing initiatives and player development activities.
- Maintain open communication with casino operations and team members.
- Respond to requests for assistance from internal staff.
- Adhere to safety protocols and departmental standards.
- Ensure compliance with gaming regulations and internal controls.
- Perform additional duties as assigned.
WHAT WE LOOK FOR:
- An enthusiastic and outgoing personality.
- A passion for hosting and engaging with guests.
- Comfort in initiating conversations and creating a lively environment.
- A Bachelor’s degree or equivalent experience is preferred.
- Proficiency in computer applications; experience in casino marketing is advantageous.
- Strong communication skills with both internal and external stakeholders.
- Physical ability to perform job duties, including lifting and mobility tasks.
JOIN US IN OUR MISSION:
We are proud to be a leader in the integrated entertainment and gaming industry, committed to diversity and sustainability in all our endeavors.
Equal Opportunity Employer
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