Luxury Guest Relations Specialist

2 months ago


Plainville, Massachusetts, United States Plainridge Park Casino Full time

TRANSFORMING ENTERTAINMENT.

At Plainridge Park Casino, we are dedicated to redefining the entertainment landscape. We seek individuals who thrive in a vibrant atmosphere and are passionate about enhancing guest experiences. As part of our dynamic team, you will engage with a diverse group of colleagues who share a commitment to ensuring our guests have an unforgettable time.

EXPLORE OUR BENEFITS:
Discover our comprehensive benefits package, including health plans, retirement savings options, and unique company perks designed to support your career growth and personal development.

YOUR ROLE IN CREATING MEMORABLE EXPERIENCES:

  • Foster an enjoyable atmosphere for guests and staff alike.
  • Act as a gracious host, ensuring all visitors feel welcomed and valued.
  • Promote positive community engagement through participation in company-sponsored initiatives.
  • Build and nurture relationships with new and returning guests.
  • Educate guests about our loyalty program and assist them in signing up.
  • Deliver personalized service to VIP guests, providing complimentary offerings based on their preferences.
  • Reach out to guests through personalized communication to invite them to exclusive events and amenities.
  • Organize and host entertainment events for our clientele, including sports outings and dining experiences.
  • Promote casino events through various communication channels.
  • Support marketing initiatives and player development activities.
  • Maintain open communication with casino operations and team members.
  • Respond to requests for assistance from internal staff.
  • Adhere to safety protocols and departmental standards.
  • Ensure compliance with gaming regulations and internal controls.
  • Perform additional duties as assigned.

WHAT WE LOOK FOR:

  • An enthusiastic and outgoing personality.
  • A passion for hosting and engaging with guests.
  • Comfort in initiating conversations and creating a lively environment.
  • A Bachelor’s degree or equivalent experience is preferred.
  • Proficiency in computer applications; experience in casino marketing is advantageous.
  • Strong communication skills with both internal and external stakeholders.
  • Physical ability to perform job duties, including lifting and mobility tasks.

JOIN US IN OUR MISSION:
We are proud to be a leader in the integrated entertainment and gaming industry, committed to diversity and sustainability in all our endeavors.

Equal Opportunity Employer



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