Premium Guest Experience Specialist
2 months ago
We are seeking a highly motivated and enthusiastic VIP Services Representative to join our team at Plainridge Park Casino. As a key member of our team, you will be responsible for delivering exceptional guest experiences and fostering a fun and welcoming environment for our valued customers.
Key Responsibilities- Foster a Fun Environment: Create a positive and engaging atmosphere for our guests, ensuring they feel valued and entertained.
- Gracious Host: Provide exceptional customer service, ensuring every guest interaction is memorable and enjoyable.
- Community Ambassador: Promote a positive influence in the community, participating in company-sponsored events and initiatives.
- Relationship Building: Identify and develop personal relationships with new and first-time guests, encouraging repeat visits and loyalty.
- Player Development: Explain the benefits of our PENN Play program, offering personalized support and assistance to assigned VIP players.
- Event Hosting: Organize and host outside entertainment for our guests, including professional sporting events, dinners, and theaters.
- Marketing Support: Provide assistance during marketing and player development promotions, ensuring seamless execution and maximum impact.
- Communication: Maintain open and effective communication with casino operations and team members, responding to internal requests and ensuring seamless collaboration.
- Safety and Compliance: Adhere to all safety rules, departmental quality standards, and regulatory requirements, ensuring a safe and compliant work environment.
- Outgoing and Energetic: Possess an outgoing, enthusiastic, and energetic attitude, with a passion for hosting and creating memorable experiences.
- Excellent Communication: Demonstrate excellent communication skills, both written and verbal, with the ability to effectively interact with internal and external guests.
- Technical Proficiency: Be proficient in computer programs, with prior experience in casino marketing programs preferred.
- Physical Mobility: Possess the ability to work in a fast-paced environment, with reasonable accommodations for physical mobility and lifting up to 25 pounds.
Plainridge Park Casino is a leading provider of integrated entertainment, sports content, and casino gaming experiences, with 43 destinations across North America. We are committed to values like diversity and sustainability, and are dedicated to creating a positive impact on our community, team members, vendors, and the planet.
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