Premium Guest Experience Specialist

2 months ago


Plainville, Massachusetts, United States Plainridge Park Casino Full time
About the Role

We are seeking a highly motivated and enthusiastic VIP Services Representative to join our team at Plainridge Park Casino. As a key member of our team, you will be responsible for delivering exceptional guest experiences and fostering a fun and welcoming environment for our valued customers.

Key Responsibilities
  • Foster a Fun Environment: Create a positive and engaging atmosphere for our guests, ensuring they feel valued and entertained.
  • Gracious Host: Provide exceptional customer service, ensuring every guest interaction is memorable and enjoyable.
  • Community Ambassador: Promote a positive influence in the community, participating in company-sponsored events and initiatives.
  • Relationship Building: Identify and develop personal relationships with new and first-time guests, encouraging repeat visits and loyalty.
  • Player Development: Explain the benefits of our PENN Play program, offering personalized support and assistance to assigned VIP players.
  • Event Hosting: Organize and host outside entertainment for our guests, including professional sporting events, dinners, and theaters.
  • Marketing Support: Provide assistance during marketing and player development promotions, ensuring seamless execution and maximum impact.
  • Communication: Maintain open and effective communication with casino operations and team members, responding to internal requests and ensuring seamless collaboration.
  • Safety and Compliance: Adhere to all safety rules, departmental quality standards, and regulatory requirements, ensuring a safe and compliant work environment.
Requirements
  • Outgoing and Energetic: Possess an outgoing, enthusiastic, and energetic attitude, with a passion for hosting and creating memorable experiences.
  • Excellent Communication: Demonstrate excellent communication skills, both written and verbal, with the ability to effectively interact with internal and external guests.
  • Technical Proficiency: Be proficient in computer programs, with prior experience in casino marketing programs preferred.
  • Physical Mobility: Possess the ability to work in a fast-paced environment, with reasonable accommodations for physical mobility and lifting up to 25 pounds.
About Us

Plainridge Park Casino is a leading provider of integrated entertainment, sports content, and casino gaming experiences, with 43 destinations across North America. We are committed to values like diversity and sustainability, and are dedicated to creating a positive impact on our community, team members, vendors, and the planet.



  • Plainville, Massachusetts, United States Plainridge Park Casino Full time

    Transforming Entertainment: A Unique Opportunity At Plainridge Park Casino, we are redefining the entertainment landscape. We seek individuals who thrive in a dynamic environment and are passionate about enhancing guest experiences. Our team is composed of diverse professionals dedicated to creating memorable moments for our guests. Key Responsibilities:...


  • Plainville, Massachusetts, United States Plainridge Park Casino Full time

    TRANSFORMING ENTERTAINMENT. At Plainridge Park Casino, we are dedicated to redefining the entertainment landscape. We seek individuals who thrive in a vibrant atmosphere and are passionate about enhancing guest experiences. As part of our dynamic team, you will engage with a diverse group of colleagues who share a commitment to ensuring our guests have an...

  • Guest Advocate

    3 weeks ago


    Plainville, Massachusetts, United States Target Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for delivering exceptional guest service, ensuring a seamless shopping experience, and promoting our products and services.Key ResponsibilitiesProvide exceptional guest service, responding to guest...

  • Sales Specialist

    1 week ago


    Plainville, Massachusetts, United States Target Full time

    Key Responsibilities:• Work in a fast-paced and dynamic environment to deliver exceptional guest experiences• Provide personalized service to guests, making them feel welcomed and inspired• Stock, set, and sell Target products to meet guest needs• Collaborate with the team to achieve sales goals and exceed guest expectationsAbout the Role:As a Sales...


  • Plainville, Massachusetts, United States Plainridge Park Casino Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Surveillance Operations Specialist to join our team at Plainridge Park Casino. As a Surveillance Operations Specialist, you will play a critical role in maintaining the security and integrity of our gaming operations.Key ResponsibilitiesFoster a Positive Gaming Environment: Create a fun and...


  • Plainville, Massachusetts, United States Penn National Gaming Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Services Representative to join our team at Penn National Gaming. As a key member of our front desk and concierge team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesProvide friendly and...


  • Plainville, Massachusetts, United States Plainridge Park Casino Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Surveillance Operations Specialist to join our team at Plainridge Park Casino. As a Surveillance Operations Specialist, you will be responsible for monitoring and recording activities within the casino, ensuring a safe and secure environment for our guests and employees.Key...


  • Plainville, Massachusetts, United States Mosquito Mary's Full time

    At Mosquito Mary's, we are seeking a skilled Holiday Lighting Specialist to join our team. As a key member of our team, you will be responsible for installing custom holiday light displays for our residential and commercial clients.Key Responsibilities:• Install custom holiday light displays ranging from simple to elaborate setups.• Hang lights along...

  • Casino Security Agent

    4 weeks ago


    Plainville, Massachusetts, United States Plainridge Park Casino Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Surveillance Operations Specialist to join our team at Plainridge Park Casino. As a Surveillance Operations Specialist, you will be responsible for monitoring and recording activities within the casino, ensuring the integrity of our operations and maintaining a safe and secure environment for...


  • Plainville, Massachusetts, United States Penn National Gaming Full time

    Penn National Gaming **Job Summary** As a Gaming Slot Technician at Penn National Gaming, you will be responsible for ensuring the functionality of the slot maintenance system. You will interact with Slot Operations personnel and Guests while repairing slot machine functions, ensuring regulatory compliance with all aspects of slot machine maintenance. You...


  • Plainville, Massachusetts, United States Thermo Fisher Scientific Inc. Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Thermo Fisher Scientific Inc. As a Quality Assurance Specialist, you will play a critical role in ensuring that quality requirements for products, processes, systems, or equipment are fulfilled.Key ResponsibilitiesCraft Quality Assurance programs and systems to ensure...


  • Plainville, Massachusetts, United States Penn National Gaming Full time

    Job Summary:As an EVS Deep Cleaner at Penn National Gaming, you will be responsible for maintaining a clean and safe environment for our guests and employees. Your duties will include operating carpet shampooers and buffers, cleaning ceiling fixtures, and ensuring the proper use of chemicals. You will also be responsible for moving furniture and cleaning...


  • Plainville, Massachusetts, United States Mosquito Mary's Full time

    Custom Holiday Lighting InstallerAt Mary's Holiday Lights, we're seeking a skilled and detail-oriented individual to join our team as a Custom Holiday Lighting Installer. As a key member of our team, you'll be responsible for installing custom holiday light displays for our residential and commercial clients.Key Responsibilities:Install custom holiday light...


  • Plainville, Massachusetts, United States Penn National Gaming Full time

    Job SummaryWe are seeking a skilled Human Resources Coordinator to join our team at Penn National Gaming. As a key member of our HR department, you will be responsible for fostering a fun and inclusive work environment, ensuring that all guests and coworkers feel welcome and valued.Key ResponsibilitiesDevelop and implement strategies to promote a positive...


  • Plainville, Massachusetts, United States Insight Global Full time

    Job SummaryInsight Global is seeking a skilled Automation Systems Specialist to support the facility with automation systems for GMP Manufacturing, Quality Control, Process Development, and Warehouse Operations.Key ResponsibilitiesSupport the facility with automation systems for GMP Manufacturing, Quality Control, Process Development, and Warehouse...


  • Plainville, Massachusetts, United States Target Full time

    Be a Part of Something BigAt Target, we're all about making a difference in the lives of our guests. As a Guest Advocate, you'll play a key role in creating a welcoming and inclusive experience for every guest who walks through our doors.Your Key Responsibilities:Create a warm and inviting atmosphere by greeting every guest with a smile and a friendly...

  • Banquet Host

    2 weeks ago


    Plainville, Massachusetts, United States Plainridge Park Casino Full time

    Be a Part of the Fun!We're changing entertainment, and we want you to be a part of it! As a Banquet Server at Plainridge Park Casino, you'll be responsible for creating a fun and welcoming environment for our guests. You'll be the face of our hospitality team, ensuring that every guest feels valued and entertained.Key Responsibilities:Foster a fun and...


  • Plainville, Massachusetts, United States Plainridge Park Casino Full time

    Unlock the Ultimate Guest ExperienceWe're seeking a highly motivated and charismatic VIP Services Representative to join our team at Plainridge Park Casino. As a key member of our team, you will be responsible for fostering a fun and engaging environment for our guests, providing exceptional personalized service, and promoting a positive influence in the...


  • Plainville, Massachusetts, United States Plainridge Park Casino Full time

    About the RoleWe are seeking a highly motivated and enthusiastic VIP Services Representative to join our team at Plainridge Park Casino. As a VIP Services Representative, you will be responsible for providing exceptional guest experiences and fostering a fun and welcoming environment for our valued players.Key ResponsibilitiesFoster a Fun Environment: Create...


  • Plainville, Massachusetts, United States Plainridge Park Casino Full time

    About UsWe are a leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.Job SummaryWe are seeking a highly motivated and enthusiastic VIP Services Representative to join our team. As a VIP...