Digital Product Manager

2 weeks ago


Long Island City, United States JetBlue Full time
Job Summary

The Manager IT Web Experience is a key leadership role within JetBlue's IT department, responsible for leading a team dedicated to enhancing and optimizing the digital experience for customers. This role oversees the overarching Design & User Experience (UX) for all products within JetBlue's digital ecosystem, ensuring alignment with company goals and objectives.

Key Responsibilities
  • Lead, coach, and develop a team focused on modern product and project management principles.
  • Ensure the Web team's roadmap focuses on enhancing, optimizing, and maintaining the responsive digital experience in support of JetBlue's strategic goals.
  • Focus on improving key metrics, including performance and user experience.
  • Elevate Design and UX standards for all products, staying current with industry trends and landscape changes to inform governance and best practices.
  • Own strategy for localization and multiple languages.
  • Oversee Web Content Management and process improvement.
  • Manage budget for the Web portfolio.
  • Manage several business partner relationships.
  • Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
Requirements
  • Bachelor's degree in a related discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience.
  • Five (5) years of professional experience in Digital Product Management.
  • Working knowledge of the general digital landscape, trends, and emerging technologies.
  • Solid understanding of the full development life cycle and the Agile Methodology.
  • Ability to work across all levels and influence with impact.
  • Ability to supervise other crewmembers and work collectively as a team.
  • Strong presentation skills and experience working with and presenting to executives.
  • Strong analytical and problem-solving skills.
  • Excellent organizational skills.
  • Available for occasional overnight travel (10%).
  • In possession of valid travel documents with the ability to travel in and out of the United States.
  • Must pass a pre-employment drug test.
  • Must be legally eligible to work in the country in which the position is located.
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship.


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