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Digital Experience Manager

2 months ago

Long Island City, United States JetBlue Full time
Job Summary

The Manager IT Web Experience is a key leader within the IT department, responsible for enhancing and optimizing the digital experience for JetBlue's customers. This role oversees the design and user experience (UX) for all products within the digital ecosystem, ensuring alignment with company goals and objectives.

Key Responsibilities
  • Lead a team dedicated to digital product management, focusing on modern product and project management principles.
  • Develop and maintain the web team's roadmap, prioritizing enhancements and optimizations to support JetBlue's strategic goals.
  • Improve key performance metrics, including performance and user experience.
  • Elevate design and UX standards for all products, staying current with industry trends and landscape changes.
  • Own strategy for localization and multiple languages.
  • Oversee web content management and process improvement.
  • Manage budget for the web portfolio.
  • Manage business partner relationships.
  • Develop crewmembers to support their engagement, growth, and goal achievement.
Requirements
  • Bachelor's degree in a related discipline or equivalent experience.
  • Five years of professional experience in digital product management.
  • Working knowledge of the digital landscape, trends, and emerging technologies.
  • Solid understanding of the full development life cycle and Agile methodology.
  • Ability to work across all levels and influence with impact.
  • Ability to supervise crewmembers and work collectively as a team.
  • Strong presentation skills and experience working with executives.
  • Strong analytical and problem-solving skills.
  • Excellent organizational skills.
Preferred Qualifications
  • Ten years of professional experience in digital product management.
  • Experience managing a budget.
  • Experience managing a full project or initiative, including presenting recommendations to senior leadership.
Crewmember Expectations
  • Regular attendance and punctuality.
  • Potential need to work flexible hours and be available to respond on short notice.
  • Able to maintain a professional appearance.
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
  • Must be an appropriate organizational fit for the JetBlue culture, exhibiting the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System.