Product Designer IT Digital Booking

2 days ago


Long Island City, United States JetBlue Full time
Job Summary

JetBlue's Digital Booking team is seeking a Product Designer to lead the development of pioneering customer experiences for our primary booking flow. As a key member of the team, you will work closely with customers to empathize and prioritize their needs through human-centered design, while considering the larger corporate strategy. Our team is passionate about adopting best digital product practices, including a focus on thoughtful design.

Key Responsibilities
  • Design and develop customer-facing user interfaces that are leveraged by engineering partners to build a thoughtful digital experience
  • Manage a portfolio of design projects and iteratively develop them according to team prioritization
  • Engage with customers to understand and make internal design recommendations as their voice
  • Serve as a subject matter expert for the company on e-commerce design best practices
  • Collaborate with product managers, product leads, technology, and other design subject matter experts to drive successful attainment of business goals
  • Manage development requests via Jira and other Agile processes
Requirements
  • Three years' experience in product design, user experience (UX) with an emphasis on e-commerce
  • Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word, and Visio
  • Excellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization
  • Ability to review, consolidate, communicate, and reverse-engineer complex technical and systems documentation
  • Working knowledge of risk management and quality assurance standards and methodologies
  • Experience in statistical and other quantitative and qualitative analytical methodologies
  • Available for overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
Preferred Qualifications
  • Bachelor's Degree in a related discipline
  • Four years' experience in product design, user experience (UX) with an emphasis on e-commerce and/or travel experience
  • Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
  • Working knowledge of industry standards in project management and development methodologies (Agile Methods)
  • Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
Work Environment
  • Traditional office environment
Compensation
  • The base pay range for this position is between $90,500.00 and $128,600.00 per year


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