Enterprise Account Management Director

4 days ago

Palo Alto, California, United States Navan Full time
Job Title: Enterprise Account Management Director

As a key member of our team, you will be responsible for driving a team to launch new customers, achieve adoption targets, and maximize customer delight, growth, and retention. Your expertise in customer health analysis will be crucial in pinpointing specific customers who need extra focus and attention. You will work closely with our Sales, Product, Finance, Support, and Operations teams to ensure we are delighting our clients, exceeding goals, and driving revenue for Navan.

Key Responsibilities:
  • Lead, scale, and manage a team of Enterprise Account Managers
  • Meet or exceed revenue goals
  • Design and launch critical programs to improve customer experience and operational efficiency
  • Provide business analytic strength to help drive initiatives critical to ongoing growth
  • Foster an environment of collaboration and ongoing learning within the team and across customer lifecycle
  • Partner with the sales team to optimize a seamless customer launch program
  • Executive analysis of customer health to drive satisfaction, adoption, retention, and reduce churn
  • Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
  • Liaison with Product and Engineering on identification/tracking of customer requirements in-region
  • Improve upon our existing approaches to customer engagement and account management
  • Travel is required 25 - 50% of time for onsite implementation, training, and annual reviews
Requirements:
  • 5+ years of management experience in Enterprise Account Management or Sales positions within a rapidly growing SaaS company or high growth technology company
  • Prior experience leading and/or building an Account management (or equivalent) function
  • Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
  • People management and development; demonstrated leadership through accountability, continuous training, and coaching
  • Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
  • Attention to detail is a must
  • Passion for travel and focusing on the customer experience
  • Experience working with C-level client executives is a must
  • High energy, go-getter with fresh ideas who takes the initiative to get things done

Navan is a hybrid working model with an expectation of 3x a week based out of our Palo Alto, San Francisco, Austin, or New York City offices. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

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