Customer Service Representative

4 weeks ago


Fort Lauderdale, Florida, United States RemX Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at RemX. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues, and meeting performance goals.

Key Responsibilities
  • Respond to and resolve customer inquiries and issues via phone
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests
  • Meet performance goals in efficiency, call quality, customer satisfaction, first call resolution, and attendance
Requirements
  • 1 year of recent call center experience
  • 6 months of previous remote work experience
  • High School diploma/GED required
  • Goal-driven and detail-oriented individual
About RemX

RemX is the professional staffing division of EmployBridge, America's Leading Workforce Specialist. Our recruiters are experts in their specialized fields and understand the importance of making the right match between the candidate and the company. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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