Guest Service Ambassador

4 weeks ago


San Bruno, California, United States Marriott Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at Marriott Hotels & Resorts. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.

Key Responsibilities:
  • Process guest check-ins by confirming reservations, verifying guest identity, and requesting payment
  • Assign rooms and issue room keys in accordance with property policies and procedures
  • Operate the telephone switchboard and respond to guest inquiries
  • Provide information and assistance to guests regarding hotel amenities, services, and local attractions
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Knowledge of hotel operations and policies
  • High school diploma or equivalent required

Marriott Hotels & Resorts is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest experiences.



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