Royal Service Ambassador

2 days ago


San Francisco, California, United States AccorHotel Full time
Job Title: Royal Service Agent

At AccorHotel, we are seeking a highly skilled and dedicated Royal Service Agent to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities:
  • Provide professional, friendly, and engaging service to guests
  • Process all external and internal calls, text messages, or emails in a timely and efficient manner
  • Take ownership of guest requests and ensure follow-up according to hotel standards
  • Maintain and monitor the hotel's software systems
  • Serve as a liaison for guests requiring information on hotel services and amenities
  • Handle and distribute faxes, voice messages, and written messages for internal and external guests
  • Have a thorough knowledge of hotel emergency procedures
  • Follow department policies, procedures, and service standards
  • Follow all safety policies
Requirements:
  • Previous customer service experience an asset
  • Outstanding guest service skills and sophisticated verbal communication skills
  • Computer literacy in Microsoft Windows applications required
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Why Join Our Team?

At AccorHotel, we value diversity and inclusion. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Join our team and be part of a dynamic and innovative company that is shaping the future of hospitality.



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