Guest Service Ambassador

2 weeks ago


San Francisco, California, United States The Jay Company Full time
About The Jay Company

The Jay Company is a luxury hotel located in the heart of San Francisco's Embarcadero and Jackson Square neighborhoods. Our hotel is a celebration of the city's rich history and culture, offering a unique and authentic experience for our guests.

Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Arrival and Departure: Assist guests with arrival and departure from the hotel, ensuring a smooth and efficient process.
  • Front Desk Operations: Manage the front desk, handling guest check-ins, check-outs, and room assignments.
  • Communication: Provide excellent communication skills, responding to guest inquiries and resolving any issues that may arise.
  • Problem-Solving: Anticipate and resolve guest complaints, ensuring a high level of satisfaction.
  • Teamwork: Collaborate with other hotel staff to ensure seamless service delivery.
Requirements
  • Hotel Experience: Previous experience in a hotel or hospitality setting is required.
  • Communication Skills: Excellent verbal and written communication skills are essential.
  • Problem-Solving: Ability to think critically and resolve problems in a timely and effective manner.
  • Teamwork: Strong teamwork and collaboration skills are necessary.
Benefits

The Jay Company offers a comprehensive benefits package, including competitive pay, medical and dental insurance, and opportunities for career growth and development.



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