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Medical Office Coordinator

2 months ago

Nashville, Tennessee, United States Meharry Medical College Full time
Job Summary

Meharry Medical College is seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a key member of our clinical support staff, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.

Key Responsibilities
  • Front Office Operations
    • Manage patient flow, ensuring a smooth and efficient experience for all visitors.
    • Answer phone calls in a professional and courteous manner, responding to patient inquiries and concerns.
    • Process patient registrations, verify insurance information, and obtain necessary authorizations.
    • Accurately schedule appointments, including return appointments and referrals.
  • Collection and Billing
    • Collect co-payments, deductibles, and non-covered services from patients.
    • Process payments and balance cash drawers at the end of each shift.
  • Administrative Support
    • Perform various administrative tasks, including data entry, mail sorting, and filing.
    • Assist with daily operations, including opening and closing procedures.
  • Communication and Interpersonal Skills
    • Develop and maintain effective working relationships with patients, providers, and staff.
    • Communicate clearly and concisely with patients, providers, and staff, both verbally and in writing.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Two years of experience in a medical office, hospital, or insurance company preferred.
  • Skills and Qualifications
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment with minimal supervision.
    • Basic computer skills, including Microsoft Office components.
    • Knowledge of data collection procedures and database management.
Preferred Qualifications
  • Language Skills
    • Bilingual or multilingual skills preferred.
  • Computer Skills
    • Experience with computerized scheduling and billing systems preferred.