Order Processing Coordinator
1 week ago
Position Summary
The Orders Management Specialist is responsible for overseeing the processing of orders, managing returns, and maintaining accurate databases. This role collaborates with the orders management team to meet departmental goals aligned with both company standards and customer expectations. The individual in this position serves as a key example within the organization and contributes positively to the workplace culture.
Key Responsibilities
- Embraces and promotes the core values of Unox, fostering a culture of success.
- Handles incoming inquiries regarding purchase orders, sales, pricing, configurations, and shipping details, ensuring timely follow-up on outstanding orders.
- Addresses customer concerns and manages return merchandise authorizations (RMAs), facilitating the return process efficiently.
- Processes purchase orders, identifying any missing items or pricing issues.
- Manages service requests and warranty orders with attention to detail.
- Maintains comprehensive customer databases and archives sales contracts to ensure compliance with current agreements.
- Records all incoming and outgoing orders meticulously, reporting discrepancies to the relevant departments.
- Communicates effectively with dealers, marketing representatives, and internal teams regarding orders and service requests.
- Oversees the entire returns process, from generating RMAs to coordinating with shipping departments for accurate returns.
- Collaborates with the Accounting department to resolve order discrepancies and manage credits.
- Creates and maintains partner records in SAP, including shipping and billing details.
- Administers relationships with new and existing dealers, ensuring all forms and agreements are properly managed.
- Handles consignment orders, including creation, returns, and sales management.
- Performs additional duties as required.
Qualifications
- Associate degree in a relevant field or equivalent experience.
- 1-3 years of experience in a related role.
- Ability to exert physical effort as required by the position.
Work Environment
The role is performed in an office environment, adhering to all health and safety regulations set by the company.
Conclusion
This job description outlines the primary responsibilities and requirements for the Orders Management Specialist position. It is not exhaustive and may include additional tasks as necessary.
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Order Processing Coordinator
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