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Order Processing Coordinator
2 months ago
Position Summary
The Orders Management Specialist is responsible for executing tasks related to order processing, return merchandise authorizations (RMAs), and maintaining databases. This role collaborates with the orders management team to meet departmental goals aligned with the expectations of both the company and its clients. The individual in this position serves as a key example within the organization and actively contributes to fostering a positive workplace culture.
Key Responsibilities
- Embraces and promotes the core values of Unox, demonstrating a commitment to excellence.
- Handles incoming inquiries regarding purchase orders, sales, pricing, configurations, and shipping details, ensuring timely follow-up on outstanding orders.
- Addresses customer inquiries and concerns, processes RMAs, and oversees the return of products.
- Manages purchase orders, identifies any missing items or pricing issues, and resolves discrepancies.
- Processes service requests and warranty claims efficiently.
- Maintains comprehensive customer databases, ensuring all sales contracts and agreements are current and accurate.
- Keeps meticulous records of all orders, both incoming and outgoing, along with relevant documentation, and reports any discrepancies to the appropriate department.
- Communicates effectively with dealers, marketing representatives, and internal teams regarding orders, service requests, warranty claims, and freight estimates.
- Oversees the entire returns process, including generating RMAs, investigating return reasons, creating return shipments, processing replacement orders, and coordinating with the shipping department.
- Collaborates with the Accounting department to address order overrun credits and investigate potential discrepancies.
- Creates and manages partner profiles in SAP, including shipping and billing details.
- Handles the management of new and existing dealers, including necessary documentation and agreements.
- Oversees consignment orders, including their creation, return, and sales.
- Performs additional duties as assigned.
Required Skills and Qualifications
- Integrity: Demonstrates reliability and honesty in all actions.
- Motivation: Committed to achieving excellence and embodying Unox values.
- Decision-Making: Capable of learning from experiences and making informed choices that benefit the organization.
- Orders Management Knowledge: Familiarity with principles and processes related to order management.
- Administrative Skills: Understanding of general business administration practices.
- Active Listening: Engages fully with others, ensuring understanding and appropriate responses.
- Customer Service Orientation: Knowledgeable in providing high-quality customer service and assessing customer needs.
- Oral Communication: Proficient in conveying information clearly and effectively.
- People Skills: Fosters a collaborative and constructive environment among peers.
- Feedback Culture: Encourages a direct and constructive feedback environment.
- Sense of Urgency: Proactive in managing time and meeting deadlines.
- Process Improvement: Focused on enhancing efficiency while maintaining quality.
Education and Experience
- Associate degree in a relevant field or equivalent experience.
- 1-3 years of related experience.
- Combination of education and experience will be considered.
Physical Requirements
- Ability to exert varying amounts of force to move objects as required by the job.
Work Environment
- Work is performed in an indoor environment with protection from outside weather conditions.
Health and Safety Compliance
Employees are expected to adhere to all Environmental Health and Safety regulations set forth by the company.
Note: This job description outlines the primary responsibilities of the role and is not intended to be exhaustive. Additional tasks and responsibilities may be assigned as necessary.