Order Processing Coordinator

1 week ago


Denver, Colorado, United States Unox Inc Full time
Job Overview

Position Summary

The Order Processing Coordinator is responsible for managing the lifecycle of customer orders, handling returns, and maintaining accurate database records. This role collaborates with the orders management team to meet departmental goals while aligning with the expectations of both the company and its clientele. The individual in this position serves as a role model within the organization and contributes positively to the workplace culture.

Key Responsibilities

  • Embraces and promotes the core values of Unox, fostering a culture of success.
  • Responds to incoming inquiries regarding purchase orders, sales, pricing, configurations, and shipping details, ensuring timely follow-up on outstanding orders.
  • Addresses customer concerns, processes return merchandise authorizations (RMAs), and oversees the return process for goods.
  • Handles purchase orders, identifying and resolving issues related to missing items or pricing errors.
  • Manages service requests and warranty orders efficiently.
  • Maintains comprehensive customer databases and sales contract archives to ensure all records are current.
  • Keeps meticulous records of all orders and related documentation, reporting discrepancies to the relevant departments.
  • Communicates effectively with dealers, marketing teams, and internal departments regarding orders and service requests.
  • Oversees the return process, including generating RMAs, investigating return reasons, and coordinating with shipping for returns and replacements.
  • Collaborates with the Accounting department to manage order credits and investigate discrepancies.
  • Creates and maintains partner records in SAP, including shipping and billing information.
  • Administers relationships with new and existing dealers, including necessary documentation.
  • Manages consignment orders, including creation, returns, and sales.
  • Performs additional duties as assigned.

Qualifications

  • Associate degree in a relevant field or equivalent experience.
  • 1-3 years of related experience preferred.
  • Combination of education and experience may be considered.

Physical Requirements

This position may require the ability to exert varying amounts of force to move objects, with medium work demands.

Work Environment

The role is primarily conducted in an indoor environment, providing protection from external weather conditions.

Health and Safety Compliance

All employees are expected to adhere to the Environmental Health and Safety guidelines established by the company.

Note

This job description outlines the primary responsibilities of the role and is not intended to be exhaustive. Additional tasks and responsibilities may be assigned as necessary.



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