Front Office Operations Manager
3 days ago
The Assistant Front Office Manager plays a pivotal role in ensuring the seamless operation of the front desk and exceptional guest experience at HALL Arts Hotel Dallas. This position requires a dynamic individual with strong leadership skills, outstanding customer service abilities, and a passion for the hospitality industry.
Duties:- Supervise daily front office operations, including check-in/check-out procedures and guest services.
- Train, mentor, and manage front desk staff to ensure exceptional customer service and adherence to hotel policies.
- Handle guest inquiries and resolve complaints promptly and professionally.
- Maintain accurate records of room availability, reservations, and billing information.
- Collaborate with other departments to enhance guest experiences and facilitate smooth operations.
- Monitor phone systems to ensure efficient communication within the hotel.
- Assist in developing and implementing front office procedures to improve efficiency.
- Ensure compliance with health and safety regulations within the front office area.
- Proven experience in hotel management or a similar role within the hospitality industry is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
- Familiarity with front desk operations and hotel management software is advantageous.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with attention to detail in managing tasks effectively.
- Previous experience in a resort setting is desirable but not mandatory.
Estimated Salary: $60,000 - $80,000 per annum.
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Front Office Operations Manager
1 week ago
Dallas, Texas, United States HALL Arts Hotel Dallas Full time**Job Summary:**The Assistant Front Office Manager plays a pivotal role in ensuring seamless front desk operations and exceptional guest experiences at HALL Arts Hotel Dallas. As a dynamic leader with strong customer service skills, you will oversee daily front office operations, manage staff, and maintain accurate records of room availability, reservations,...
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Front Office Operations Manager
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Dallas, Texas, United States HALL Arts Hotel Dallas Full timeJob Title: Front Office Operations ManagerWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at HALL Arts Hotel Dallas. The successful candidate will be responsible for overseeing the daily operations of the front office, ensuring exceptional customer service and adherence to hotel policies.Key...
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